Payment Issue – Shein Order Cancelled Despite Payflex Deduction

I am writing to report a payment issue regarding my recent Shein order. I made a purchase on the Shein website using my Payflex account (*** ) for order number GSH14D36Y000A5E, linked to Payflex order number ***.

Shortly after confirming the purchase, I received a notification from Shein stating that my order remained unpaid. However, Payflex has already deducted the first installment of R1,400 from my account. Shein has since cancelled the order, claiming they did not receive payment, while my Payflex dashboard still shows a pending Shein order.

Could you please urgently investigate this matter and assist in resolving it? I would appreciate confirmation of whether payment was successfully processed to Shein and, if not, when I can expect a refund..