SM
Shanre M
1 reviews | Active since Dec 2018
26 Jan 2025, 12:51
Payment
Yesterday the 25th of January 2025 I made a payment to my payflex to my surprise I didn't get an email to say that they received the payment. On the app it's showing as defaulted, but I made the payment money went off my bank account, sent countless emails no response, don't even start about WhatsApp it's only Ai responses no human intervention, they don't accept calls on weekends , absolutely terrible customer service.
Helpful (0)
Replies (3)0
Replies (3)
payflex's replyOfficial
26 Jan 2025, 14:33Dear client
We apologize for the inconvenience caused. Payments that have been debited from your bank card will be allocated. Our database has not synchronised the payments. Our developers are currently resolving the issue and your payments will reflect on your Payflex payment plans within the next 24 hours.
Regards
The Payflex Team
We apologize for the inconvenience caused. Payments that have been debited from your bank card will be allocated. Our database has not synchronised the payments. Our developers are currently resolving the issue and your payments will reflect on your Payflex payment plans within the next 24 hours.
Regards
The Payflex Team
payflex's reply26 Jan 2025, 14:33
Official
Dear client
We apologize for the inconvenience caused. Payments that have been debited from your bank card will be allocated. Our database has not synchronised the payments. Our developers are currently resolving the issue and your payments will reflect on your Payflex payment plans within the next 24 hours.
Regards
The Payflex Team
We apologize for the inconvenience caused. Payments that have been debited from your bank card will be allocated. Our database has not synchronised the payments. Our developers are currently resolving the issue and your payments will reflect on your Payflex payment plans within the next 24 hours.
Regards
The Payflex Team
SM
Shanre M's updateReviewer Update
27 Jan 2025, 12:01Ive noticed that others with the same issue as mine haven’t received a solution, and I’m not satisfied with the response so far. I made a payment for another order, and it went through without any issues, so I don’t understand why it’s difficult to update this one. Please resolve this matter promptly. It's been 24hrs and it's still not resolved We got your request (694608)
SM
Shanre M's update27 Jan 2025, 12:01
Reviewer Update
Ive noticed that others with the same issue as mine haven’t received a solution, and I’m not satisfied with the response so far. I made a payment for another order, and it went through without any issues, so I don’t understand why it’s difficult to update this one. Please resolve this matter promptly. It's been 24hrs and it's still not resolved We got your request (694608)
payflex's replyOfficial
27 Jan 2025, 12:08Hi Shanre
We are not able to find ticket 694608
Hower we can confirm your payment was allocated as promised - Please see payment plan status below:
Payment: 1; Amount: 398.00;AmountDue:398.00 Date: 8 Jan 2025; Status: Paid
Payment: 2; Amount: 398.00;AmountDue:398.00 Date: 25 Jan 2025; Status: Paid
Payment: 3; Amount: 398.00;AmountDue:398.00 Date: 25 Feb 2025; Status: Pending
Regards
The Payflex Team
We are not able to find ticket 694608
Hower we can confirm your payment was allocated as promised - Please see payment plan status below:
Payment: 1; Amount: 398.00;AmountDue:398.00 Date: 8 Jan 2025; Status: Paid
Payment: 2; Amount: 398.00;AmountDue:398.00 Date: 25 Jan 2025; Status: Paid
Payment: 3; Amount: 398.00;AmountDue:398.00 Date: 25 Feb 2025; Status: Pending
Regards
The Payflex Team
payflex's reply27 Jan 2025, 12:08
Official
Hi Shanre
We are not able to find ticket 694608
Hower we can confirm your payment was allocated as promised - Please see payment plan status below:
Payment: 1; Amount: 398.00;AmountDue:398.00 Date: 8 Jan 2025; Status: Paid
Payment: 2; Amount: 398.00;AmountDue:398.00 Date: 25 Jan 2025; Status: Paid
Payment: 3; Amount: 398.00;AmountDue:398.00 Date: 25 Feb 2025; Status: Pending
Regards
The Payflex Team
We are not able to find ticket 694608
Hower we can confirm your payment was allocated as promised - Please see payment plan status below:
Payment: 1; Amount: 398.00;AmountDue:398.00 Date: 8 Jan 2025; Status: Paid
Payment: 2; Amount: 398.00;AmountDue:398.00 Date: 25 Jan 2025; Status: Paid
Payment: 3; Amount: 398.00;AmountDue:398.00 Date: 25 Feb 2025; Status: Pending
Regards
The Payflex Team