YG
YOLANDA G
1 reviews | Active since Sept 2022
20 Sept 2022, 13:14
PAYING OF INSTALLMENTS
my account is paid up . they do not want to re instate my account.
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Replies (1)
payflex's replyOfficial
20 Sept 2022, 16:22Dear Yolanda
Thanks for your review. We understand how upsetting being blocked out of your account may be. Being paid up to date is much appreciated. You have indeed settled payments recently for the products you received a long time ago.
However this does not guarantee automatic access to the Payflex service again. Unfortunately should a customer not meet the minimum requirements to use Payflex, then the system will no longer allow you to use Payflex until your credit profile normalises again.
This is based on section 11.4 to 11.6 of the terms and conditions of Payflex. Please refer to the relevant sections on this link. https://payflex.co.za/terms-conditions/
We trust this explains the reason for your concerns.
Thanks for your review. We understand how upsetting being blocked out of your account may be. Being paid up to date is much appreciated. You have indeed settled payments recently for the products you received a long time ago.
However this does not guarantee automatic access to the Payflex service again. Unfortunately should a customer not meet the minimum requirements to use Payflex, then the system will no longer allow you to use Payflex until your credit profile normalises again.
This is based on section 11.4 to 11.6 of the terms and conditions of Payflex. Please refer to the relevant sections on this link. https://payflex.co.za/terms-conditions/
We trust this explains the reason for your concerns.
payflex's reply20 Sept 2022, 16:22
Official
Dear Yolanda
Thanks for your review. We understand how upsetting being blocked out of your account may be. Being paid up to date is much appreciated. You have indeed settled payments recently for the products you received a long time ago.
However this does not guarantee automatic access to the Payflex service again. Unfortunately should a customer not meet the minimum requirements to use Payflex, then the system will no longer allow you to use Payflex until your credit profile normalises again.
This is based on section 11.4 to 11.6 of the terms and conditions of Payflex. Please refer to the relevant sections on this link. https://payflex.co.za/terms-conditions/
We trust this explains the reason for your concerns.
Thanks for your review. We understand how upsetting being blocked out of your account may be. Being paid up to date is much appreciated. You have indeed settled payments recently for the products you received a long time ago.
However this does not guarantee automatic access to the Payflex service again. Unfortunately should a customer not meet the minimum requirements to use Payflex, then the system will no longer allow you to use Payflex until your credit profile normalises again.
This is based on section 11.4 to 11.6 of the terms and conditions of Payflex. Please refer to the relevant sections on this link. https://payflex.co.za/terms-conditions/
We trust this explains the reason for your concerns.