Payflex/Makro paid in full for non-delivery of goods.

I have been having a problem with Makro since December. I made an online purchase on Makro Online via Payflex Order number: MAK***, which they only delivered Nova 2 Ply Toilet Paper Roll (pack of 1 x 48). The total amount was R896 and the Toilet Papers were R295. I have been calling Makro ever since to request a refund and to date I haven't received it. I made contact with Payflex as payment was made via them to lay a complaint and I was promised that they will do an investigation as there was nothing they can do as it was the merchants fault (Makro) but to date I haven't received any feedback. I have since paid Payflex the full amount of R896 for goods that I did not receive and its been 3 months now waiting for a refund.