Payflex worst Bot service ever

Chris if you speak to Ethan at your company you will note that I've spent the whole day yesterday trying extremely hard to resolve your pathetic ID verification system to no avail. And today still not resolved. I've never had an issue like this before and astounded at the unprofessional conduct of people in your CSD department. They close tickets without phoning or bothering to do follow ups with the clients. Your BOT system is just as useless. And no human interaction as no one bothers to answer phones or to pick up a phone and call clients except Ethan whom has taken it on his shoulders to try and help me, issue still pending. Thank you Ethan. TAKE A LOT I would seriously reconsider using Payflex as a financial partner.