Payflex worse f@cked up customer service experience in existence!!!!!!

Utterly disgusting customer service this company has worst i have experienced by far really disheartening. Takes them 5-7 days to respond to request logged after one sends a follow up email, does not matter what time you call their call centre the voice prompt i now believe is automated.....almost a month later and 7 reference numbers now and still no assistance in sight, approval was given in minutes. Each time you follow up a new reference number is provided whilst the existing one is not completed or assisted on what a messed up experience. Keep telling me that Biometric is failing but no one is picking up a phone to call me to guide or explain this to me. Truly a f@cked up experience