Payflex won’t give reason for credit removal despite clean record

Review: I registered with Payflex last year and was approved for R600 credit, which was removed shortly after with no explanation.

All my accounts are paid up to date and my credit bureau record shows no late payments, defaults or judgments. I have a good credit score.

I contacted Payflex support twice requesting the specific reason as required by the National Credit Act. Both times I received the exact same generic template email quoting clause 4.4 of their T&Cs. No human has reviewed my case.

I have requested a manual review and the specific data used to make this decision, but Payflex refuses to provide it. This is not in line with responsible lending practices.

I am asking Payflex to: 1. Provide the specific reason my limit was removed 2. Conduct a manual review for reinstatement

My email: ***

Hoping a manager sees this and assists, since email support is not helping.