CR
Candi R

1 reviews | Active since May 2017

10 Aug 2023, 17:39

Payflex WHAT are your staff taught? Auditors and directors being needed to mend a very minimal ran value?

Well there is not much to report as I am not even sure what the truth is because I refuse to believe that a company would actually have any policy that states that one of the directors or auditors will even care about a client who was on default and there was no contact for so ling I actually did the right thing and paid up what I owed then and this morning I suddenly receive an email about legal action from the same rude and in dire need of training have the emails to back my story.

And I responded that the account was pad in full last night check your facts and then the recorded phone calls between myself and the manager Chris who imagines an auditor would need to get involved

I record my calls because they have a hint of going missing when requested and I am a tax administrator who is single self employed and has a really hard 7 months losing the idea I thought my life was so I don't have time to write anymore ask Chris to explain the rest. .

Please also try implement contact with clients who so the right thing paying without being hounded and then your account is deleted and nothing tells you this just a corneous OTP failures? Communication is key.

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Replies (1)
payflex
payflex's reply11 Aug 2023, 07:26
Official
Hi Candi.

Thanks for your review. Initially, we assumed this was a misplaced review as it did not make much sense.

However, on investigation, we found that you took 6 Months to pay back arrears owed to Payflex.

Thanks for paying what you owe.

However, our system is quite strict when it comes to non-payment and arrears. It has categorized you as an extremely high-risk customer and will not allow us to unblock your profile. 

Personal insults directed at Payflex staff who are doing their job and a Hello Peter review will also not change the outcome.


Regards


The Payflex Team