Payflex verification technology

I've had 2 successful orders with PayFlex, namely order numbers 583042 and 156465 of which I managed to successfully check out of during March 2025. I tried to order and use Payflex during April and May and was unable. I've phoned multiple times with no answer and when someone eventually called me back this was their response:

Thamsanqa (Payflex)

May 21, 2025, 09:48 GMT+2

Good day, Debra-Lynn, Thank you for your email and thank you for taking our call. Unfortunately, your ID book has not been verified by the Department of Home Affairs. To rectify this, you will need to apply for a new ID card. This will bring your records and latest photo up to date at the Department of Home Affairs. It is important to note that there is no issue with the validity of your current ID book. The reason for this verification failure is simply that Home Affairs does not possess your digital photo, which is necessary for our system to verify your identity. This may be due to the fact that your ID book was issued prior to the implementation of the new system. Our system compares the photo you provide through the link we send with your Home Affairs digital ID photo. We apologize for any inconvenience caused. Regards

Payflex Support Team Business hours Monday – Friday (08h00 to 17h00) Please expect delayed responses on Weekends and Public Holidays

This is absolutely ridiculous as I do not have any other issues its only with Payflex! Given that I had 2 successful orders just 2 months ago.

I would like this bs* of a comment to be resolved through their capable tech savvy people in the industry. Payflex needs assistance with the technology and I plead to PayJustNow and the likes of other companies as well as vendors of Payflex such as Takealot etc to assist them.