mB
maryka B
1 reviews | Active since Nov 2014
14 Mar 2023, 12:15
Payflex useless service
I opened accoint long ago. With no feedback. Yesterday I wanted to use this account ehich I was blocked on saying they need authentication. Sent it throuh no feedback. Phoned them yesterday 13 march 2023 spoke to zamu he said I must scan my id and email. Which I did no feedback. Today I phone again. And again the operator tells me my authentication not complete due to Id. How many times should I send it then. Asked to speak to someone whereas the operator told me those people working on the profile does not take calls. Utter useless system and company
Helpful (0)
Replies (1)0
Replies (1)
payflex's replyOfficial
15 Mar 2023, 08:44Thanks for the review Maryka
Our head of customer service reached out to you on this matter.
Your green ID book photo was taken when you were much younger. We then sent you a sophisticated check to verify you at the Department of Home Affairs. Thanks for completing this at 16:34 on Monday 13 March.
As much as we try to respond as quickly as possible, due to volumes we may only complete an exercise within a few hours after the team starts work the next day. So customer patience and understanding is also required.
The online culture these days has an expectation that things be done immediately. This is not possible as we are sure most reasonable people would agree.
So your complaint seems rather premature under the circumstances as the team was working on finalizing your query.
We trust this explains
Regards
The Payflex Team.
Our head of customer service reached out to you on this matter.
Your green ID book photo was taken when you were much younger. We then sent you a sophisticated check to verify you at the Department of Home Affairs. Thanks for completing this at 16:34 on Monday 13 March.
As much as we try to respond as quickly as possible, due to volumes we may only complete an exercise within a few hours after the team starts work the next day. So customer patience and understanding is also required.
The online culture these days has an expectation that things be done immediately. This is not possible as we are sure most reasonable people would agree.
So your complaint seems rather premature under the circumstances as the team was working on finalizing your query.
We trust this explains
Regards
The Payflex Team.
Best regards,
payflex's reply15 Mar 2023, 08:44
Official
Thanks for the review Maryka
Our head of customer service reached out to you on this matter.
Your green ID book photo was taken when you were much younger. We then sent you a sophisticated check to verify you at the Department of Home Affairs. Thanks for completing this at 16:34 on Monday 13 March.
As much as we try to respond as quickly as possible, due to volumes we may only complete an exercise within a few hours after the team starts work the next day. So customer patience and understanding is also required.
The online culture these days has an expectation that things be done immediately. This is not possible as we are sure most reasonable people would agree.
So your complaint seems rather premature under the circumstances as the team was working on finalizing your query.
We trust this explains
Regards
The Payflex Team.
Our head of customer service reached out to you on this matter.
Your green ID book photo was taken when you were much younger. We then sent you a sophisticated check to verify you at the Department of Home Affairs. Thanks for completing this at 16:34 on Monday 13 March.
As much as we try to respond as quickly as possible, due to volumes we may only complete an exercise within a few hours after the team starts work the next day. So customer patience and understanding is also required.
The online culture these days has an expectation that things be done immediately. This is not possible as we are sure most reasonable people would agree.
So your complaint seems rather premature under the circumstances as the team was working on finalizing your query.
We trust this explains
Regards
The Payflex Team.
Best regards,