VG
Viven G
1 reviews | Active since Nov 2016
03 Nov 2023, 15:53
Payflex - Unacceptable Refund Period - Up to 10 days
I made a purchase via. Payflex, as they allow 4 flexible payments interest free over an 8 week period. My refund was finalised on the 31st Oct-23 I called Payflex on the 03rd of Nov-23, to obtain an update on my refund, and was informed by the Payflex customer services champion that it takes up to 10 days for Payflex to process a refund. The refund norm with financial institutions / banks is between 1 and 5 days at maximum. I have to question the rationale of Payflex as a financial institution to retain a consumer’s refund for up to 10 days, before refunding the customer. I find this unacceptable business practice, especially coming from a financial institution.
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payflex's replyOfficial
04 Nov 2023, 07:44Hi Viven
We can understand your frustration. Not many consumers are aware of card and banking rules and this can cause frustration.
Once a card refund has occurred and entered the banking system, the clearing back to your bank account is beyond the control of Payflex.
A card refund can take several days to process since it has to go through the card (VISA, Mastercard) and your bank's networks.
The refund process generally ranges between 5 to 10 business days.
That is why we err on the side of caution when responding to a customer to manage expectations and state the worst-case scenario for refunds.
You can confirm the above response with your bank and see that Payflex is not at fault in this matter.
Regards
The Payflex Team
We can understand your frustration. Not many consumers are aware of card and banking rules and this can cause frustration.
Once a card refund has occurred and entered the banking system, the clearing back to your bank account is beyond the control of Payflex.
A card refund can take several days to process since it has to go through the card (VISA, Mastercard) and your bank's networks.
The refund process generally ranges between 5 to 10 business days.
That is why we err on the side of caution when responding to a customer to manage expectations and state the worst-case scenario for refunds.
You can confirm the above response with your bank and see that Payflex is not at fault in this matter.
Regards
The Payflex Team
payflex's reply04 Nov 2023, 07:44
Official
Hi Viven
We can understand your frustration. Not many consumers are aware of card and banking rules and this can cause frustration.
Once a card refund has occurred and entered the banking system, the clearing back to your bank account is beyond the control of Payflex.
A card refund can take several days to process since it has to go through the card (VISA, Mastercard) and your bank's networks.
The refund process generally ranges between 5 to 10 business days.
That is why we err on the side of caution when responding to a customer to manage expectations and state the worst-case scenario for refunds.
You can confirm the above response with your bank and see that Payflex is not at fault in this matter.
Regards
The Payflex Team
We can understand your frustration. Not many consumers are aware of card and banking rules and this can cause frustration.
Once a card refund has occurred and entered the banking system, the clearing back to your bank account is beyond the control of Payflex.
A card refund can take several days to process since it has to go through the card (VISA, Mastercard) and your bank's networks.
The refund process generally ranges between 5 to 10 business days.
That is why we err on the side of caution when responding to a customer to manage expectations and state the worst-case scenario for refunds.
You can confirm the above response with your bank and see that Payflex is not at fault in this matter.
Regards
The Payflex Team