Payflex system not identifying pic and ID, now i am the one who suffers and they dont seem to care

I am having issues using payflex because their system isnt verifying my ID and photo properly, I have been trying to sort this out for 2 days now and am now told I will only get feedback in a week!!! This is not acceptable as I now cannot use my payflex, it failed in a store the other day too and this is because of Payflex and their service providers fault, not my own. This needs to be sorted out, I use Payflex regularly and I also pay my account always on time. This is not right !!! and all i get is back and forth mails.