Payflex sucks

Absolutely shocking service from Payflex.

My account was double debited multiple times, resulting in 4 incorrect debits being taken from my bank account. Despite raising this issue immediately, I have received little to no assistance.

What makes this even worse is that Payflex does not respond to emails. I have sent multiple emails trying to get this resolved and have been met with silence. No updates, no accountability, and no urgency to return money that was wrongly taken from my account.

It is completely unacceptable for a financial services company to repeatedly debit a customer’s account in error and then ignore their attempts to contact support. Customers should not have to chase their own money while receiving no communication from the company responsible.

I am still waiting for my refund and a proper explanation. This experience has been incredibly stressful and has completely destroyed my trust in Payflex.