PP
Palesa P
1 reviews | Active since Nov 2014
31 Jul 2024, 08:50
Payflex still haven’t paid Makro a week later
I am writing to express my frustration and dissatisfaction with the service I have received from Payflex. I made a purchase on the 24th and a week later the funds still haven’t been paid to Makro.
On the 26th I received a call from the support manager, she promised to log a case and proceed to send me the details of this case but nothing still!
At this point I don’t even know what to do. My order is still stuck under ‘awaiting payment’. I have been making calls everyday to try and sort this out, the airtime costs are becoming ridiculous.
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Replies (2)
payflex's replyOfficial
31 Jul 2024, 16:15payflex's reply31 Jul 2024, 16:15
Official
payflex's replyOfficial
01 Aug 2024, 09:46Hi Palesa
Thank you for speaking with us again. As discussed, there appears to have been a communication issue between our systems, which we are still investigating together.
The reason your order was not initially refunded was that you had indicated the items were purchased at a special deal you did not want to miss out on. Consequently, we were in the process of following up with Makro regarding your order.
However, given the urgency expressed in your recent review, your oder has been refund to avoid any further delays or inconveniences on your part.
We will continue to engage with you, as we have from the outset, until you confirm receipt of the refund, which should occur within 72 hours at most.
We take customer care seriously, so please let us know if there is anything else we can assist with.
Best,
The Payflex team
Thank you for speaking with us again. As discussed, there appears to have been a communication issue between our systems, which we are still investigating together.
The reason your order was not initially refunded was that you had indicated the items were purchased at a special deal you did not want to miss out on. Consequently, we were in the process of following up with Makro regarding your order.
However, given the urgency expressed in your recent review, your oder has been refund to avoid any further delays or inconveniences on your part.
We will continue to engage with you, as we have from the outset, until you confirm receipt of the refund, which should occur within 72 hours at most.
We take customer care seriously, so please let us know if there is anything else we can assist with.
Best,
The Payflex team
payflex's reply01 Aug 2024, 09:46
Official
Hi Palesa
Thank you for speaking with us again. As discussed, there appears to have been a communication issue between our systems, which we are still investigating together.
The reason your order was not initially refunded was that you had indicated the items were purchased at a special deal you did not want to miss out on. Consequently, we were in the process of following up with Makro regarding your order.
However, given the urgency expressed in your recent review, your oder has been refund to avoid any further delays or inconveniences on your part.
We will continue to engage with you, as we have from the outset, until you confirm receipt of the refund, which should occur within 72 hours at most.
We take customer care seriously, so please let us know if there is anything else we can assist with.
Best,
The Payflex team
Thank you for speaking with us again. As discussed, there appears to have been a communication issue between our systems, which we are still investigating together.
The reason your order was not initially refunded was that you had indicated the items were purchased at a special deal you did not want to miss out on. Consequently, we were in the process of following up with Makro regarding your order.
However, given the urgency expressed in your recent review, your oder has been refund to avoid any further delays or inconveniences on your part.
We will continue to engage with you, as we have from the outset, until you confirm receipt of the refund, which should occur within 72 hours at most.
We take customer care seriously, so please let us know if there is anything else we can assist with.
Best,
The Payflex team