LJDJ
LEON JACQ DE JAGER
1 reviews | Active since Oct 2013
10 Dec 2024, 20:00
PAYFLEX SHOULD WITHDRAW FROM INCREDIBLE CONNECTION
I've ordered using PayFlex, or rather, I've paid via PayFlex for a service. The order was placed through Incredible Connection using PayFlex, and they haven't been delivered as promised. Can you assist me in canceling my order? Since I placed the order through PayFlex, I'd like a refund from pay flex, as I cannot wait for Incredible Connection.
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Replies (3)
payflex's replyOfficial
11 Dec 2024, 10:22Hello Leon
We note that your query was sent to our support line at 06:34 this morning. Please be advised that our working hours are from 08:00 to 17:00, which means we were unable to address your concern immediately.
As outlined in our Terms of Service, specifically Section 5.3, Payflex is not part of the merchant's business and is not involved in product delivery, exchanges, or returns. For your reference, the relevant section reads as follows:
5.3: You accept all risk and liability related to the sale of the Goods by the Retailer and agree that we are not responsible for the delivery, suitability, or quality of any Goods you have elected to purchase. You agree to contact and claim against the Retailer in the event of any issue with the Goods or if you wish to return any Goods.
As a payment facilitator, Payflex is responsible only for the payment portion of the transaction, much like a bank. We are unable to process refunds on behalf of the merchant.
Our team responded as promptly as possible to facilitate communication between you and the merchant.
However, please be aware that the resolution of this matter lies with the merchant, as they are responsible for handling product-related concerns.
Best,
The Payflex team
We note that your query was sent to our support line at 06:34 this morning. Please be advised that our working hours are from 08:00 to 17:00, which means we were unable to address your concern immediately.
As outlined in our Terms of Service, specifically Section 5.3, Payflex is not part of the merchant's business and is not involved in product delivery, exchanges, or returns. For your reference, the relevant section reads as follows:
5.3: You accept all risk and liability related to the sale of the Goods by the Retailer and agree that we are not responsible for the delivery, suitability, or quality of any Goods you have elected to purchase. You agree to contact and claim against the Retailer in the event of any issue with the Goods or if you wish to return any Goods.
As a payment facilitator, Payflex is responsible only for the payment portion of the transaction, much like a bank. We are unable to process refunds on behalf of the merchant.
Our team responded as promptly as possible to facilitate communication between you and the merchant.
However, please be aware that the resolution of this matter lies with the merchant, as they are responsible for handling product-related concerns.
Best,
The Payflex team
payflex's reply11 Dec 2024, 10:22
Official
Hello Leon
We note that your query was sent to our support line at 06:34 this morning. Please be advised that our working hours are from 08:00 to 17:00, which means we were unable to address your concern immediately.
As outlined in our Terms of Service, specifically Section 5.3, Payflex is not part of the merchant's business and is not involved in product delivery, exchanges, or returns. For your reference, the relevant section reads as follows:
5.3: You accept all risk and liability related to the sale of the Goods by the Retailer and agree that we are not responsible for the delivery, suitability, or quality of any Goods you have elected to purchase. You agree to contact and claim against the Retailer in the event of any issue with the Goods or if you wish to return any Goods.
As a payment facilitator, Payflex is responsible only for the payment portion of the transaction, much like a bank. We are unable to process refunds on behalf of the merchant.
Our team responded as promptly as possible to facilitate communication between you and the merchant.
However, please be aware that the resolution of this matter lies with the merchant, as they are responsible for handling product-related concerns.
Best,
The Payflex team
We note that your query was sent to our support line at 06:34 this morning. Please be advised that our working hours are from 08:00 to 17:00, which means we were unable to address your concern immediately.
As outlined in our Terms of Service, specifically Section 5.3, Payflex is not part of the merchant's business and is not involved in product delivery, exchanges, or returns. For your reference, the relevant section reads as follows:
5.3: You accept all risk and liability related to the sale of the Goods by the Retailer and agree that we are not responsible for the delivery, suitability, or quality of any Goods you have elected to purchase. You agree to contact and claim against the Retailer in the event of any issue with the Goods or if you wish to return any Goods.
As a payment facilitator, Payflex is responsible only for the payment portion of the transaction, much like a bank. We are unable to process refunds on behalf of the merchant.
Our team responded as promptly as possible to facilitate communication between you and the merchant.
However, please be aware that the resolution of this matter lies with the merchant, as they are responsible for handling product-related concerns.
Best,
The Payflex team
LJDJ
LEON JACQ DE JAGER's updateReviewer Update
14 Dec 2024, 17:57Dear PayFlex,
Thank you for assisting me in obtaining my refund from Incredible Connection. Although I know it wasn't your responsibility, the refund process happened relatively quickly.
However, I would like to suggest that you reconsider doing business with companies that doesn't have a similar customer service level as yours. I recommend reading the reviews on Hello Peter from Incredible Connection and HiFiCorp to understand my concerns.
Thank you for assisting me in obtaining my refund from Incredible Connection. Although I know it wasn't your responsibility, the refund process happened relatively quickly.
However, I would like to suggest that you reconsider doing business with companies that doesn't have a similar customer service level as yours. I recommend reading the reviews on Hello Peter from Incredible Connection and HiFiCorp to understand my concerns.
LJDJ
LEON JACQ DE JAGER's update14 Dec 2024, 17:57
Reviewer Update
Dear PayFlex,
Thank you for assisting me in obtaining my refund from Incredible Connection. Although I know it wasn't your responsibility, the refund process happened relatively quickly.
However, I would like to suggest that you reconsider doing business with companies that doesn't have a similar customer service level as yours. I recommend reading the reviews on Hello Peter from Incredible Connection and HiFiCorp to understand my concerns.
Thank you for assisting me in obtaining my refund from Incredible Connection. Although I know it wasn't your responsibility, the refund process happened relatively quickly.
However, I would like to suggest that you reconsider doing business with companies that doesn't have a similar customer service level as yours. I recommend reading the reviews on Hello Peter from Incredible Connection and HiFiCorp to understand my concerns.
payflex's replyOfficial
15 Dec 2024, 08:32Thanks for your feedback Leon
We are sorry you had a bad experience with the merchant.
Regards
The Payflex Team
We are sorry you had a bad experience with the merchant.
Regards
The Payflex Team
payflex's reply15 Dec 2024, 08:32
Official
Thanks for your feedback Leon
We are sorry you had a bad experience with the merchant.
Regards
The Payflex Team
We are sorry you had a bad experience with the merchant.
Regards
The Payflex Team