cH
carynne H
1 reviews | Active since Jul 2010
15 Mar 2024, 21:51
payflex should be named payandtheyde*****you
I tried to place an order with a vendor and payflex unilaterally announced a cancellation of the order once payment had been taken from my account - likely to de***** me. When I tried to make contact I landed in a feedback loop of no-replies.
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Replies (1)0
Replies (1)
payflex's replyOfficial
16 Mar 2024, 09:41Hi Carynne 😊
We are sorry for your experience. However we do need to point out the inaccuracy of your review.
1) The Payflex support Team did respond to your email queries on time and diligently with the correct feedback. You say in your review that you never received any replies from Payflex. That is no True. Please ensure you provide truthful facts when writing a review.
In actual fact the last response from the Nqobile from Payflex Support team to you was as follows:
"Nqobile
Yesterday 11:12
Hi Carynne.
You can contact the merchant to inquire why your order was cancelled. The order was captured successfully on our end.
Note that the merchant is the supplier for the items ordered thus they would be able to advise further regarding the cancellation.
Regards
Payflex Support Team
Business hours
Monday – Friday (08h00 to 17h00)
Please expect delayed responses on Weekends and Public Holidays"
2) Payflex is not part of the merchant business. We don't sell products and we cannot see what the merchant stock levels are or even what products a customer orders. We merely facilitate payments and provide a free spending plan to our clients who wish to use this option.
Payflex are also not involved in product delivery, cancellations or returns. When a merchant processes a cancellation, it triggers the re-imbur*****t of the funds back to the card the customer used to pay. So as mentioned we are facilitating the financial transaction between you and the merchant only.
Therefore we need to set the record straight on this point. You are blaming Payflex for something that is not within our control. Only the merchant can cancel an order.
Online shopping is not for everyone, as it can be confusing and frustrating when one does not take the time to understand the services offered or how online shopping works.
Therefor your frustration that is pointed at Payflex is not valid. You were advised to contact the merchant as to why the order was cancelled. It seems you have not done so.
We trust the above helps you and other customers understand the service that Payflex provides.
Regards
The Payflex Team
We are sorry for your experience. However we do need to point out the inaccuracy of your review.
1) The Payflex support Team did respond to your email queries on time and diligently with the correct feedback. You say in your review that you never received any replies from Payflex. That is no True. Please ensure you provide truthful facts when writing a review.
In actual fact the last response from the Nqobile from Payflex Support team to you was as follows:
"Nqobile
Yesterday 11:12
Hi Carynne.
You can contact the merchant to inquire why your order was cancelled. The order was captured successfully on our end.
Note that the merchant is the supplier for the items ordered thus they would be able to advise further regarding the cancellation.
Regards
Payflex Support Team
Business hours
Monday – Friday (08h00 to 17h00)
Please expect delayed responses on Weekends and Public Holidays"
2) Payflex is not part of the merchant business. We don't sell products and we cannot see what the merchant stock levels are or even what products a customer orders. We merely facilitate payments and provide a free spending plan to our clients who wish to use this option.
Payflex are also not involved in product delivery, cancellations or returns. When a merchant processes a cancellation, it triggers the re-imbur*****t of the funds back to the card the customer used to pay. So as mentioned we are facilitating the financial transaction between you and the merchant only.
Therefore we need to set the record straight on this point. You are blaming Payflex for something that is not within our control. Only the merchant can cancel an order.
Online shopping is not for everyone, as it can be confusing and frustrating when one does not take the time to understand the services offered or how online shopping works.
Therefor your frustration that is pointed at Payflex is not valid. You were advised to contact the merchant as to why the order was cancelled. It seems you have not done so.
We trust the above helps you and other customers understand the service that Payflex provides.
Regards
The Payflex Team
payflex's reply16 Mar 2024, 09:41
Official
Hi Carynne 😊
We are sorry for your experience. However we do need to point out the inaccuracy of your review.
1) The Payflex support Team did respond to your email queries on time and diligently with the correct feedback. You say in your review that you never received any replies from Payflex. That is no True. Please ensure you provide truthful facts when writing a review.
In actual fact the last response from the Nqobile from Payflex Support team to you was as follows:
"Nqobile
Yesterday 11:12
Hi Carynne.
You can contact the merchant to inquire why your order was cancelled. The order was captured successfully on our end.
Note that the merchant is the supplier for the items ordered thus they would be able to advise further regarding the cancellation.
Regards
Payflex Support Team
Business hours
Monday – Friday (08h00 to 17h00)
Please expect delayed responses on Weekends and Public Holidays"
2) Payflex is not part of the merchant business. We don't sell products and we cannot see what the merchant stock levels are or even what products a customer orders. We merely facilitate payments and provide a free spending plan to our clients who wish to use this option.
Payflex are also not involved in product delivery, cancellations or returns. When a merchant processes a cancellation, it triggers the re-imbur*****t of the funds back to the card the customer used to pay. So as mentioned we are facilitating the financial transaction between you and the merchant only.
Therefore we need to set the record straight on this point. You are blaming Payflex for something that is not within our control. Only the merchant can cancel an order.
Online shopping is not for everyone, as it can be confusing and frustrating when one does not take the time to understand the services offered or how online shopping works.
Therefor your frustration that is pointed at Payflex is not valid. You were advised to contact the merchant as to why the order was cancelled. It seems you have not done so.
We trust the above helps you and other customers understand the service that Payflex provides.
Regards
The Payflex Team
We are sorry for your experience. However we do need to point out the inaccuracy of your review.
1) The Payflex support Team did respond to your email queries on time and diligently with the correct feedback. You say in your review that you never received any replies from Payflex. That is no True. Please ensure you provide truthful facts when writing a review.
In actual fact the last response from the Nqobile from Payflex Support team to you was as follows:
"Nqobile
Yesterday 11:12
Hi Carynne.
You can contact the merchant to inquire why your order was cancelled. The order was captured successfully on our end.
Note that the merchant is the supplier for the items ordered thus they would be able to advise further regarding the cancellation.
Regards
Payflex Support Team
Business hours
Monday – Friday (08h00 to 17h00)
Please expect delayed responses on Weekends and Public Holidays"
2) Payflex is not part of the merchant business. We don't sell products and we cannot see what the merchant stock levels are or even what products a customer orders. We merely facilitate payments and provide a free spending plan to our clients who wish to use this option.
Payflex are also not involved in product delivery, cancellations or returns. When a merchant processes a cancellation, it triggers the re-imbur*****t of the funds back to the card the customer used to pay. So as mentioned we are facilitating the financial transaction between you and the merchant only.
Therefore we need to set the record straight on this point. You are blaming Payflex for something that is not within our control. Only the merchant can cancel an order.
Online shopping is not for everyone, as it can be confusing and frustrating when one does not take the time to understand the services offered or how online shopping works.
Therefor your frustration that is pointed at Payflex is not valid. You were advised to contact the merchant as to why the order was cancelled. It seems you have not done so.
We trust the above helps you and other customers understand the service that Payflex provides.
Regards
The Payflex Team