TH
Tlangelani H
1 reviews | Active since Oct 2022
08 Oct 2022, 13:58
payflex ******** people
Pay flex is becoming a ****, i just warned everyone i referred about their ******** tactics. they refuse to remove my banking card on someone's profile and deducting his installments from my card. this can't be the right way of collecting money from your customers. i want nothing to do with pay flex now they so pathetic and not helpful at all. now i had to report to ***** department and have to cancel all my cards and make new ones.
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Replies (1)
payflex's replyOfficial
10 Oct 2022, 07:49Hi Tlangelani
Thanks for your review.
We can understand how upsetting this must be.
Please see the explanation below for what has occurred.
When someone captures a card to their profile we assume that card belongs to that customer, as a 3D authentication is done with the card holders bank.
Should the Primary card on the customer profile not have funds when Payflex collects instalments, especially those in arrears, Payflex is authorized to collect outstanding instalments from any card that is on a customer profile.
Please see section 8 of our terms and conditions on our website https://payflex.co.za/terms-conditions/ which a customer accepts at the date of registration.
We have extracted section 8.3 below for your ease of reference.
"8.3. In the event that we are unsuccessful in obtaining payment from your Card account for an Instalment on the due date, you irrevocably authorise us to:
8.3.1. take payment of the overdue Instalment Payment including any Default Fees from any of your Card accounts at any date.
8.3.2. accelerate the due date of all future Instalments for the Instalment Plan that is in arrears, and take payment from any of your Card accounts at any date;
8.3.3. accelerate the due date of all future Instalments for any other Instalment Plan you may have, and take payment from any of your Card accounts at any date;"
Therefore Payflex has acted within the mandate of the terms and conditions accepted by the customer.
Please recover any funds from your friend and please do not lend a card to a friend at any time.
Thanks for your review.
We can understand how upsetting this must be.
Please see the explanation below for what has occurred.
When someone captures a card to their profile we assume that card belongs to that customer, as a 3D authentication is done with the card holders bank.
Should the Primary card on the customer profile not have funds when Payflex collects instalments, especially those in arrears, Payflex is authorized to collect outstanding instalments from any card that is on a customer profile.
Please see section 8 of our terms and conditions on our website https://payflex.co.za/terms-conditions/ which a customer accepts at the date of registration.
We have extracted section 8.3 below for your ease of reference.
"8.3. In the event that we are unsuccessful in obtaining payment from your Card account for an Instalment on the due date, you irrevocably authorise us to:
8.3.1. take payment of the overdue Instalment Payment including any Default Fees from any of your Card accounts at any date.
8.3.2. accelerate the due date of all future Instalments for the Instalment Plan that is in arrears, and take payment from any of your Card accounts at any date;
8.3.3. accelerate the due date of all future Instalments for any other Instalment Plan you may have, and take payment from any of your Card accounts at any date;"
Therefore Payflex has acted within the mandate of the terms and conditions accepted by the customer.
Please recover any funds from your friend and please do not lend a card to a friend at any time.
Best regards,
payflex's reply10 Oct 2022, 07:49
Official
Hi Tlangelani
Thanks for your review.
We can understand how upsetting this must be.
Please see the explanation below for what has occurred.
When someone captures a card to their profile we assume that card belongs to that customer, as a 3D authentication is done with the card holders bank.
Should the Primary card on the customer profile not have funds when Payflex collects instalments, especially those in arrears, Payflex is authorized to collect outstanding instalments from any card that is on a customer profile.
Please see section 8 of our terms and conditions on our website https://payflex.co.za/terms-conditions/ which a customer accepts at the date of registration.
We have extracted section 8.3 below for your ease of reference.
"8.3. In the event that we are unsuccessful in obtaining payment from your Card account for an Instalment on the due date, you irrevocably authorise us to:
8.3.1. take payment of the overdue Instalment Payment including any Default Fees from any of your Card accounts at any date.
8.3.2. accelerate the due date of all future Instalments for the Instalment Plan that is in arrears, and take payment from any of your Card accounts at any date;
8.3.3. accelerate the due date of all future Instalments for any other Instalment Plan you may have, and take payment from any of your Card accounts at any date;"
Therefore Payflex has acted within the mandate of the terms and conditions accepted by the customer.
Please recover any funds from your friend and please do not lend a card to a friend at any time.
Thanks for your review.
We can understand how upsetting this must be.
Please see the explanation below for what has occurred.
When someone captures a card to their profile we assume that card belongs to that customer, as a 3D authentication is done with the card holders bank.
Should the Primary card on the customer profile not have funds when Payflex collects instalments, especially those in arrears, Payflex is authorized to collect outstanding instalments from any card that is on a customer profile.
Please see section 8 of our terms and conditions on our website https://payflex.co.za/terms-conditions/ which a customer accepts at the date of registration.
We have extracted section 8.3 below for your ease of reference.
"8.3. In the event that we are unsuccessful in obtaining payment from your Card account for an Instalment on the due date, you irrevocably authorise us to:
8.3.1. take payment of the overdue Instalment Payment including any Default Fees from any of your Card accounts at any date.
8.3.2. accelerate the due date of all future Instalments for the Instalment Plan that is in arrears, and take payment from any of your Card accounts at any date;
8.3.3. accelerate the due date of all future Instalments for any other Instalment Plan you may have, and take payment from any of your Card accounts at any date;"
Therefore Payflex has acted within the mandate of the terms and conditions accepted by the customer.
Please recover any funds from your friend and please do not lend a card to a friend at any time.
Best regards,