mG
marcel G
1 reviews | Active since Sept 2009
24 Sept 2022, 06:24
Payflex ****
I assisted a friend by making as payment on the account for them more than 6 months ago and removed my card off the payflex system immediately.Yesterday thy proceeded to debit my account 3x without my consent I have no contract with them and the items was fully paid previously I want my money back.
Helpful (0)
Replies (3)0
Replies (3)mG
marcel G's updateReviewer Update
24 Sept 2022, 12:43So they contacted me and said I must claim my money back from the person I initially helped to make a payment.I have no business with the third party payflex took my money I want it back from them.Absolutely pathetic customers Service stay far away from this company at all costs....
mG
marcel G's update24 Sept 2022, 12:43
Reviewer Update
So they contacted me and said I must claim my money back from the person I initially helped to make a payment.I have no business with the third party payflex took my money I want it back from them.Absolutely pathetic customers Service stay far away from this company at all costs....
payflex's replyOfficial
25 Sept 2022, 08:47Hi Marcel
Thanks for your review.
We can understand how upsetting this must be.
Please see the explanation below for what has occurred.
When someone captures a card to their profile we assume that card belongs to that customer, as a 3D authentication is done with the card holders bank.
Should the Primary card on the customer profile not have funds when Payflex collects instalments, especially those in arrears, Payflex is authorized to collect outstanding instalments from any card that is on a customer profile.
Please see section 8 of our terms and conditions on our website https://payflex.co.za/terms-conditions/ which a customer accepts at the date of registration.
We have extracted section 8.3 below for your ease of reference.
"8.3. In the event that we are unsuccessful in obtaining payment from your Card account for an Instalment on the due date, you irrevocably authorise us to:
8.3.1. take payment of the overdue Instalment Payment including any Default Fees from any of your Card accounts at any date.
8.3.2. accelerate the due date of all future Instalments for the Instalment Plan that is in arrears, and take payment from any of your Card accounts at any date;
8.3.3. accelerate the due date of all future Instalments for any other Instalment Plan you may have, and take payment from any of your Card accounts at any date;"
Therefore Payflex has acted within the mandate of the terms and conditions accepted by the customer.
Please recover any funds from your friend and please do not lend a card to a friend at any time.
Thanks for your review.
We can understand how upsetting this must be.
Please see the explanation below for what has occurred.
When someone captures a card to their profile we assume that card belongs to that customer, as a 3D authentication is done with the card holders bank.
Should the Primary card on the customer profile not have funds when Payflex collects instalments, especially those in arrears, Payflex is authorized to collect outstanding instalments from any card that is on a customer profile.
Please see section 8 of our terms and conditions on our website https://payflex.co.za/terms-conditions/ which a customer accepts at the date of registration.
We have extracted section 8.3 below for your ease of reference.
"8.3. In the event that we are unsuccessful in obtaining payment from your Card account for an Instalment on the due date, you irrevocably authorise us to:
8.3.1. take payment of the overdue Instalment Payment including any Default Fees from any of your Card accounts at any date.
8.3.2. accelerate the due date of all future Instalments for the Instalment Plan that is in arrears, and take payment from any of your Card accounts at any date;
8.3.3. accelerate the due date of all future Instalments for any other Instalment Plan you may have, and take payment from any of your Card accounts at any date;"
Therefore Payflex has acted within the mandate of the terms and conditions accepted by the customer.
Please recover any funds from your friend and please do not lend a card to a friend at any time.
Best regards,
payflex's reply25 Sept 2022, 08:47
Official
Hi Marcel
Thanks for your review.
We can understand how upsetting this must be.
Please see the explanation below for what has occurred.
When someone captures a card to their profile we assume that card belongs to that customer, as a 3D authentication is done with the card holders bank.
Should the Primary card on the customer profile not have funds when Payflex collects instalments, especially those in arrears, Payflex is authorized to collect outstanding instalments from any card that is on a customer profile.
Please see section 8 of our terms and conditions on our website https://payflex.co.za/terms-conditions/ which a customer accepts at the date of registration.
We have extracted section 8.3 below for your ease of reference.
"8.3. In the event that we are unsuccessful in obtaining payment from your Card account for an Instalment on the due date, you irrevocably authorise us to:
8.3.1. take payment of the overdue Instalment Payment including any Default Fees from any of your Card accounts at any date.
8.3.2. accelerate the due date of all future Instalments for the Instalment Plan that is in arrears, and take payment from any of your Card accounts at any date;
8.3.3. accelerate the due date of all future Instalments for any other Instalment Plan you may have, and take payment from any of your Card accounts at any date;"
Therefore Payflex has acted within the mandate of the terms and conditions accepted by the customer.
Please recover any funds from your friend and please do not lend a card to a friend at any time.
Thanks for your review.
We can understand how upsetting this must be.
Please see the explanation below for what has occurred.
When someone captures a card to their profile we assume that card belongs to that customer, as a 3D authentication is done with the card holders bank.
Should the Primary card on the customer profile not have funds when Payflex collects instalments, especially those in arrears, Payflex is authorized to collect outstanding instalments from any card that is on a customer profile.
Please see section 8 of our terms and conditions on our website https://payflex.co.za/terms-conditions/ which a customer accepts at the date of registration.
We have extracted section 8.3 below for your ease of reference.
"8.3. In the event that we are unsuccessful in obtaining payment from your Card account for an Instalment on the due date, you irrevocably authorise us to:
8.3.1. take payment of the overdue Instalment Payment including any Default Fees from any of your Card accounts at any date.
8.3.2. accelerate the due date of all future Instalments for the Instalment Plan that is in arrears, and take payment from any of your Card accounts at any date;
8.3.3. accelerate the due date of all future Instalments for any other Instalment Plan you may have, and take payment from any of your Card accounts at any date;"
Therefore Payflex has acted within the mandate of the terms and conditions accepted by the customer.
Please recover any funds from your friend and please do not lend a card to a friend at any time.
Best regards,
mG
marcel G's updateReviewer Update
25 Sept 2022, 11:35Section 1.1.3 clearly says CARD a valid debit or credit card issued by a South African bank in "YOUR NAME" the transaction that I authorised had been paid in full and was completed my card was not set as default card.The card you stole from is not in your clients name.
I have no time to waste further as its evident that you are using bullying tactics taking unauthorised monies from people that are not even clients of yours. You are unhelpful and customer service is of the worst ever .I Have reported the transactions as ***** on my account to the bank and laid a complaint with the Ombudsman I'm sure he will sort this out.
I will also not re.ove this rating/review as told by your customer services hopefully it prevents your company from doing this to other innocent citizens.
I have no time to waste further as its evident that you are using bullying tactics taking unauthorised monies from people that are not even clients of yours. You are unhelpful and customer service is of the worst ever .I Have reported the transactions as ***** on my account to the bank and laid a complaint with the Ombudsman I'm sure he will sort this out.
I will also not re.ove this rating/review as told by your customer services hopefully it prevents your company from doing this to other innocent citizens.
mG
marcel G's update25 Sept 2022, 11:35
Reviewer Update
Section 1.1.3 clearly says CARD a valid debit or credit card issued by a South African bank in "YOUR NAME" the transaction that I authorised had been paid in full and was completed my card was not set as default card.The card you stole from is not in your clients name.
I have no time to waste further as its evident that you are using bullying tactics taking unauthorised monies from people that are not even clients of yours. You are unhelpful and customer service is of the worst ever .I Have reported the transactions as ***** on my account to the bank and laid a complaint with the Ombudsman I'm sure he will sort this out.
I will also not re.ove this rating/review as told by your customer services hopefully it prevents your company from doing this to other innocent citizens.
I have no time to waste further as its evident that you are using bullying tactics taking unauthorised monies from people that are not even clients of yours. You are unhelpful and customer service is of the worst ever .I Have reported the transactions as ***** on my account to the bank and laid a complaint with the Ombudsman I'm sure he will sort this out.
I will also not re.ove this rating/review as told by your customer services hopefully it prevents your company from doing this to other innocent citizens.