TP
Theo P
1 reviews | Active since Dec 2024
22 Jan 2025, 12:30
PayFlex Refuses to Provide Formal ***** Confirmation Letter Needed for SAPS Case
PayFlex refuses to provide a formal letter confirming *****, which I need to open a SAPS case. Collier Malan, their collections company lawyers, and SAPS have all informed me that PayFlex must supply this letter. However, their COO has refused to provide the letter and has been ignoring me since December 19, 2024.
If PayFlex disputes this, I have email proof of my ongoing requests for a formal letter. I am happy to share this evidence with anyone interested. I am now forced to take my complaint to the ombudsman.
Helpful (0)
Replies (5)0
Replies (5)
payflex's replyOfficial
22 Jan 2025, 13:00Hi Theo
We have provided sufficient feedback in prior responses on the tickets you have sent to support - We cannot provide an apology letter as we cannot be held liable for your data getting into a ********** hands outside of the Payflex environment. Your personal data was compromised well before ********** used it on Payflex.
Payflex have removed all adverse information from our system as well as at SACRRA and the various bureaus.
Should you wish to be provided a paid up letter, then indeed this can be arranged, but we have not found such a request.
Kindly advise and we will gladly provide you a paid up letter.
Regards
The Payflex Team
We have provided sufficient feedback in prior responses on the tickets you have sent to support - We cannot provide an apology letter as we cannot be held liable for your data getting into a ********** hands outside of the Payflex environment. Your personal data was compromised well before ********** used it on Payflex.
Payflex have removed all adverse information from our system as well as at SACRRA and the various bureaus.
Should you wish to be provided a paid up letter, then indeed this can be arranged, but we have not found such a request.
Kindly advise and we will gladly provide you a paid up letter.
Regards
The Payflex Team
payflex's reply22 Jan 2025, 13:00
Official
Hi Theo
We have provided sufficient feedback in prior responses on the tickets you have sent to support - We cannot provide an apology letter as we cannot be held liable for your data getting into a ********** hands outside of the Payflex environment. Your personal data was compromised well before ********** used it on Payflex.
Payflex have removed all adverse information from our system as well as at SACRRA and the various bureaus.
Should you wish to be provided a paid up letter, then indeed this can be arranged, but we have not found such a request.
Kindly advise and we will gladly provide you a paid up letter.
Regards
The Payflex Team
We have provided sufficient feedback in prior responses on the tickets you have sent to support - We cannot provide an apology letter as we cannot be held liable for your data getting into a ********** hands outside of the Payflex environment. Your personal data was compromised well before ********** used it on Payflex.
Payflex have removed all adverse information from our system as well as at SACRRA and the various bureaus.
Should you wish to be provided a paid up letter, then indeed this can be arranged, but we have not found such a request.
Kindly advise and we will gladly provide you a paid up letter.
Regards
The Payflex Team
TP
Theo P's updateReviewer Update
22 Jan 2025, 13:30Without prejudice.
Good day,
I am not seeking an apology letter.
SAPS require a letter stating that ***** has occurred from PayFlex, so that I can open a case and clear my name.
PayFlex can phrase the letter in a way that indicates the incident happened through no fault of their own.
A "paid up" letter implies that I did not pay the account, which suggests an admission of guilt and labels me as a delinquent payer. This is a misrepresentation of the truth.
Collier and Malan, your collections company, informed me a letter needs to contain the ***** and no monies are owed. This will protect me against future liability.
Why is PayFlex refusing to provide a simple letter stating that ***** occurred, through no fault of PayFlex, so I can open a ******** case with the SAPS?
Good day,
I am not seeking an apology letter.
SAPS require a letter stating that ***** has occurred from PayFlex, so that I can open a case and clear my name.
PayFlex can phrase the letter in a way that indicates the incident happened through no fault of their own.
A "paid up" letter implies that I did not pay the account, which suggests an admission of guilt and labels me as a delinquent payer. This is a misrepresentation of the truth.
Collier and Malan, your collections company, informed me a letter needs to contain the ***** and no monies are owed. This will protect me against future liability.
Why is PayFlex refusing to provide a simple letter stating that ***** occurred, through no fault of PayFlex, so I can open a ******** case with the SAPS?
TP
Theo P's update22 Jan 2025, 13:30
Reviewer Update
Without prejudice.
Good day,
I am not seeking an apology letter.
SAPS require a letter stating that ***** has occurred from PayFlex, so that I can open a case and clear my name.
PayFlex can phrase the letter in a way that indicates the incident happened through no fault of their own.
A "paid up" letter implies that I did not pay the account, which suggests an admission of guilt and labels me as a delinquent payer. This is a misrepresentation of the truth.
Collier and Malan, your collections company, informed me a letter needs to contain the ***** and no monies are owed. This will protect me against future liability.
Why is PayFlex refusing to provide a simple letter stating that ***** occurred, through no fault of PayFlex, so I can open a ******** case with the SAPS?
Good day,
I am not seeking an apology letter.
SAPS require a letter stating that ***** has occurred from PayFlex, so that I can open a case and clear my name.
PayFlex can phrase the letter in a way that indicates the incident happened through no fault of their own.
A "paid up" letter implies that I did not pay the account, which suggests an admission of guilt and labels me as a delinquent payer. This is a misrepresentation of the truth.
Collier and Malan, your collections company, informed me a letter needs to contain the ***** and no monies are owed. This will protect me against future liability.
Why is PayFlex refusing to provide a simple letter stating that ***** occurred, through no fault of PayFlex, so I can open a ******** case with the SAPS?
payflex's replyOfficial
22 Jan 2025, 14:15Hi Theo
Noted. This is acceptable.
We will provide the letter and send this to you in the next 30 minutes. This will be sent to your email address registered on Hello Peter.
Regards
The Payflex Team
Noted. This is acceptable.
We will provide the letter and send this to you in the next 30 minutes. This will be sent to your email address registered on Hello Peter.
Regards
The Payflex Team
payflex's reply22 Jan 2025, 14:15
Official
Hi Theo
Noted. This is acceptable.
We will provide the letter and send this to you in the next 30 minutes. This will be sent to your email address registered on Hello Peter.
Regards
The Payflex Team
Noted. This is acceptable.
We will provide the letter and send this to you in the next 30 minutes. This will be sent to your email address registered on Hello Peter.
Regards
The Payflex Team
TP
Theo P's updateReviewer Update
22 Jan 2025, 14:55Good day,
Thank you for sending over the letter. I have received it and I'm happy with everything.
Regards,
Theo
Thank you for sending over the letter. I have received it and I'm happy with everything.
Regards,
Theo
TP
Theo P's update22 Jan 2025, 14:55
Reviewer Update
Good day,
Thank you for sending over the letter. I have received it and I'm happy with everything.
Regards,
Theo
Thank you for sending over the letter. I have received it and I'm happy with everything.
Regards,
Theo
payflex's replyOfficial
22 Jan 2025, 14:56Thanks for advising Theo.
payflex's reply22 Jan 2025, 14:56
Official
Thanks for advising Theo.