Payflex Refuses to Deactivate Account

I have been trying to deactivate/delete my Payflex account for almost a month now, with no success. The “Deactivate” button on their website does absolutely nothing. When you click it, you receive an automated email stating that the request will be actioned within the next business day — yet it has been nearly a month, and nothing has been done.

Every time I contact support, they simply send the same generic steps to use the broken “Deactivate” button, which does not resolve the issue. There are also no other ways to reach Payflex — no WhatsApp number, no telephone line, and no working email address.

This is unacceptable and extremely poor customer service. Other providers, such as HappyPay and PayJustNow, processed my deactivation requests within minutes, while Payflex continues to ignore mine.

While I understand that they are required to retain certain account records for a period prescribed by applicable laws and ***** prevention policies, that does not justify failing to action a legitimate account deactivation request or ignoring customer follow-ups.

In my opinion, this reflects a serious lack of accountability and poor regard for customers’ rights and data management.