Payflex poor verification system

The Payflex identity verification system is one of the worst systems I have ever experienced. I have been trying to verify my identity for the past two weeks, With the selfie that keeps failing, yet I still have not been able to complete the process or access my account.

They then send you a link to verify your identity, but after submitting the required information, you receive no meaningful feedback or follow-up. What makes the situation even more frustrating is the lack of accessible customer support. You cannot speak to someone directly and are forced to wait for an agent to respond to an email, only to receive what appears to be automated responses that do not actually resolve the issue.

The entire verification process is unnecessarily complicated, frustrating, and poorly managed. Payflex seriously needs to improve its systems, administration, and customer support. Customers should not have to spend weeks trying to verify their identity or regain access to their own accounts.