Payflex Pocketing Customer Refunds Without Explanation or Accountability

I am extremely disappointed and frustrated with the ********* conduct of Payflex regarding two recent refunds: • R1114 refund — only R482 was paid back • R499 refund — only R232 was refunded

That leaves a total of R899 missing with no explanation whatsoever.

Despite receiving confirmation emails stating that refunds were processed, the link supposedly provided to explain how the refund was calculated does not work. This is grossly irresponsible for a financial service provider.

To make matters worse: • Their Instagram comments are disabled, clearly to avoid public scrutiny. • Their customer service is non-existent – no responses to emails, messages, or platform complaints. • Hundreds of other customers are reporting the same issue here on Hellopeter and other platforms in recent days.

This points to systemic abuse, not an isolated error. We are dealing with people’s money – not a technical glitch, but possible malpractice.

Unless Payflex immediately: 1. Provides a full breakdown and transparent explanation of these short refunds, and 2. Refunds the outstanding balance (R899) in full, I will escalate this issue to:

• The Financial Sector Conduct Authority (FSCA) • The National Credit Regulator (NCR) • Social media consumer advocacy pages • And explore a chargeback via my bank.

You are a financial service provider, not a gambling house. Fix this, or face the full extent of reputational and legal consequences.