MC
Marshunt C
1 reviews | Active since Mar 2014
01 Oct 2022, 07:55
Payflex Payment Fail **** Fee
I paid 2 of 4 payments on time and by the 3rd payment, I couldn't pay it, because I was waiting for my salary. The payment failed 3 times, then I got charged R75 extra as a fee for missing the 3rd payment, and as soon as I got my salary, the amount that I had to pay, was paid with the extra R75. This is a **** service. This will be the first and last time for me to use this service. R75 is a *****. I would understand something like a R10 fee every time I missed the payment, but R75? **** off.
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Replies (1)
payflex's replyOfficial
03 Oct 2022, 08:37Hi Marshunt
Thanks for your review.
However we do need to point out a few very important points based on your review.
Payment dates are every 2 weeks as per the Payflex terms and conditions https://payflex.co.za/terms-conditions/ which are accepted each time a customer uses the Payflex service. This is available for review at all times for a customer to review.
The use of the Payflex service is voluntary. One just needs to adhere to the terms and conditions.
Remember we are providing this payment plan at no cost to the customer.
See section 7 of the terms and conditions. We paste this below for ease of reference.
https://payflex.co.za/terms-conditions/#**********618-0b552d06-d56f
7.1. No fees or interest will be charged in respect of the Instalment Plan, provided that all Instalment Payments are paid in accordance with the Instalment Plan.
7.2. No fees will be charged to open or use a Payflex account.
7.3. Default Fees and Default Interest will be charged in accordance with clause 8 and 9 below if an Instalment Payment is not paid in full on the due date as detailed in the Instalment Plan.
All we require is that a customer pay back the purchase as per the agreed payment plan dates.
If a customer does pay on those dates it incurs costs to Payflex. These costs need to be added as penalty fees to the missed instalments. I am sure you would agree that it would be unfair to expect Payflex to carry the costs for customers not meeting instalments on the required payment dates.
All these fees are within the regulatory requirements. Kindly refer to section 8 and 9 of the Payflex terms and conditions.
We trust this clarifies the points raised in your review.
Thanks for your review.
However we do need to point out a few very important points based on your review.
Payment dates are every 2 weeks as per the Payflex terms and conditions https://payflex.co.za/terms-conditions/ which are accepted each time a customer uses the Payflex service. This is available for review at all times for a customer to review.
The use of the Payflex service is voluntary. One just needs to adhere to the terms and conditions.
Remember we are providing this payment plan at no cost to the customer.
See section 7 of the terms and conditions. We paste this below for ease of reference.
https://payflex.co.za/terms-conditions/#**********618-0b552d06-d56f
7.1. No fees or interest will be charged in respect of the Instalment Plan, provided that all Instalment Payments are paid in accordance with the Instalment Plan.
7.2. No fees will be charged to open or use a Payflex account.
7.3. Default Fees and Default Interest will be charged in accordance with clause 8 and 9 below if an Instalment Payment is not paid in full on the due date as detailed in the Instalment Plan.
All we require is that a customer pay back the purchase as per the agreed payment plan dates.
If a customer does pay on those dates it incurs costs to Payflex. These costs need to be added as penalty fees to the missed instalments. I am sure you would agree that it would be unfair to expect Payflex to carry the costs for customers not meeting instalments on the required payment dates.
All these fees are within the regulatory requirements. Kindly refer to section 8 and 9 of the Payflex terms and conditions.
We trust this clarifies the points raised in your review.
Best regards,
payflex's reply03 Oct 2022, 08:37
Official
Hi Marshunt
Thanks for your review.
However we do need to point out a few very important points based on your review.
Payment dates are every 2 weeks as per the Payflex terms and conditions https://payflex.co.za/terms-conditions/ which are accepted each time a customer uses the Payflex service. This is available for review at all times for a customer to review.
The use of the Payflex service is voluntary. One just needs to adhere to the terms and conditions.
Remember we are providing this payment plan at no cost to the customer.
See section 7 of the terms and conditions. We paste this below for ease of reference.
https://payflex.co.za/terms-conditions/#**********618-0b552d06-d56f
7.1. No fees or interest will be charged in respect of the Instalment Plan, provided that all Instalment Payments are paid in accordance with the Instalment Plan.
7.2. No fees will be charged to open or use a Payflex account.
7.3. Default Fees and Default Interest will be charged in accordance with clause 8 and 9 below if an Instalment Payment is not paid in full on the due date as detailed in the Instalment Plan.
All we require is that a customer pay back the purchase as per the agreed payment plan dates.
If a customer does pay on those dates it incurs costs to Payflex. These costs need to be added as penalty fees to the missed instalments. I am sure you would agree that it would be unfair to expect Payflex to carry the costs for customers not meeting instalments on the required payment dates.
All these fees are within the regulatory requirements. Kindly refer to section 8 and 9 of the Payflex terms and conditions.
We trust this clarifies the points raised in your review.
Thanks for your review.
However we do need to point out a few very important points based on your review.
Payment dates are every 2 weeks as per the Payflex terms and conditions https://payflex.co.za/terms-conditions/ which are accepted each time a customer uses the Payflex service. This is available for review at all times for a customer to review.
The use of the Payflex service is voluntary. One just needs to adhere to the terms and conditions.
Remember we are providing this payment plan at no cost to the customer.
See section 7 of the terms and conditions. We paste this below for ease of reference.
https://payflex.co.za/terms-conditions/#**********618-0b552d06-d56f
7.1. No fees or interest will be charged in respect of the Instalment Plan, provided that all Instalment Payments are paid in accordance with the Instalment Plan.
7.2. No fees will be charged to open or use a Payflex account.
7.3. Default Fees and Default Interest will be charged in accordance with clause 8 and 9 below if an Instalment Payment is not paid in full on the due date as detailed in the Instalment Plan.
All we require is that a customer pay back the purchase as per the agreed payment plan dates.
If a customer does pay on those dates it incurs costs to Payflex. These costs need to be added as penalty fees to the missed instalments. I am sure you would agree that it would be unfair to expect Payflex to carry the costs for customers not meeting instalments on the required payment dates.
All these fees are within the regulatory requirements. Kindly refer to section 8 and 9 of the Payflex terms and conditions.
We trust this clarifies the points raised in your review.
Best regards,