Payflex payment captured, no order details from makro.

Review Title: Payflex Payment Captured — No Order from Makro, No Help from Either Side

Review Body: I am extremely disappointed with the lack of support from both Payflex and Makro regarding a failed transaction that has left me out of pocket and without any resolution.

On 31/07/2025, I placed an order on Makro’s website using Payflex. The payment was successfully processed — the first instalment was deducted from my account — but no order was confirmed by Makro. I received no order number, no confirmation email, and no product.

I contacted Payflex, and they told me that they do not sell goods and that the retailer (Makro) must assist with the issue. Meanwhile, Makro has not responded to my emails or provided any clarity. I’m stuck in the middle, with my money taken and no support from either side.

This experience has caused unnecessary stress and financial strain. I trusted both companies to deliver a secure and reliable service, and I feel completely let down.

I am requesting: - Confirmation from Makro that no order was placed - Immediate cancellation or reversal of the transaction - Accountability from both Payflex and Makro for the lack of communication and support

I hope this review helps escalate the matter and encourages both companies to take responsibility.