Payflex Made a Comeback!

The Payflex team needs to work on reading their queries and not giving their customers a templated response to make their SLA’s. Whilst I understand the high query volumes, it’s good to be thorough and to ensure a happy customer.

Tshegofatso initially did not answer my question, gave a redundant response and only rep**** a week later. BUT they have redeemed themselves! I received an apology and an answer to my question.

Well done on the customer retention, Tshego! 👏🏼