Payflex lack of understanding, bad response time, refusal to look into case.

A minus rating actually. My phone was ****** and all my cards etc. blocked. I submitted a query to PayFlex explaining that I had to block my cards and offered to submit all supporting documents (SAPS case number ect.) I asked if they could please reverse late payment fees while I'm waiting on a new card.

They took so long to respond to my query, that ANOTHER R95 has been added to my 'late payment fee'. I have asked for their banking details so that I can make a deposit while I wait for new bank cards, let's see how long that will take. I've never missed a payment and this was a situation beyond my control. I will never use their service again.