jJ
johan J

1 reviews | Active since Nov 2018

29 Nov 2022, 14:16

PayFlex is One of the Worst Service Providers

PayFlex is one of the worst companies I have ever dealt with. Tried to join as a merchant but got absolutely no support. Dealt with Shaun Olsen, but he should not work at a company that is a service provider as he does not give any support at all, and all my e-mails get ignored.

0
Replies (3)
payflex
payflex's reply29 Nov 2022, 14:35
Official
Hi Johan Watson

This has been looked into and it is noted that your application as a merchant was declined during the Due Diligence process for www.officestock.co.za. 

We have tried to discuss this with you on a recent phone call, but you put the phone down on us. Multiple emails were sent to you in the past as well to advise you of the decline.

Your review has no doubt been posted as a result of your merchant application being declined and your personal dissatisfaction with Payflex's response to you in this regard.  

Please note that Payflex has the right to decline any merchant that does not meet the minimum risk requirements that are set. 

This is to protect our clients and Payflex from potential financial loss that could be incurred due to high risk merchants. This is also done to protect the good name and reputation of Payflex. 

We trust that this response helps you and any customers reading this to understand the background of the review you have posted. 


Regards


The Payflex Team


jJ
johan J's update29 Nov 2022, 17:17
Reviewer Update
Hi Payflex,

What an arrogant company. As soon as I wrote the mail, they claimed that they phoned multiple times and that they had sent e-mails. No emails and no calls from them. Just useless!

In our phone call, they said they could not approve that our clients can get funding. The arrogant gentleman told me they do not need to discuss why it was not approved. Such an attitude. This was for our website so that our customers could get funding. This is the most useless company I ever dealt with.

www.payflex.co.za is a no-go for any store that wants to use them as a service provider!!!!
payflex
payflex's reply30 Nov 2022, 06:38
Official
Hi Johan

We are sorry that your website and business have not met the requirements to become a merchant at Payflex.

The Good News is that your customers can shop from any one of the thousands of quality merchants that utilise the Payflex payment option.

Kindly refer your clients to our store directory at  https://payflex.co.za/store-directory/

In addition to this. 

Should they be unsure of Payflex, please refer them to the internationally recognised Trust Pilot reviews at https://www.trustpilot.com/review/payflex.co.za

We have over 36,000 reviews with a 4.6/5 rating. We think that this will provide more than enough peace of mind to any shopper that Payflex is an excellent option for a free spending plan.


Regards


The Payflex Team