Payflex is dishonest and and use predatory behaviour.

Item: payflex
Rating: 1
Author: Zaid H

I used payflex to purchase a game from Incredible Connection. There were supposed to be four payments over the next six weeks which was fine with me. The first an second payments went through without an issue but then payflex got greedy and when the third payment was supposed to go through an error on their side caused it to fail. Now I'm being charged R85 extra for their issue. This morning I decided to settle the full amount from the same bank account that payflex couldn't get the funds from. Payflex is dishonest and I will never use them again.

Helpful (0)

Replies (3)

payflex's replyOfficial

10 Jul 2023, 08:16

Hi Zaid

We are very very sorry for the inconvenience and your bad experience.

The issue was with our card processing platform which could not connect to your bank due to a technical issue.

The late fee has been reversed back to your card and will clear in the next day or so.

Regards

The Payflex Team

payflex's reply10 Jul 2023, 08:16

Official

Zaid H's updateReviewer Update

10 Jul 2023, 11:10

I would like to thank the payflex support team and CFO for resolving this issue so quickly.

Zaid H's update10 Jul 2023, 11:10

Reviewer Update

I would like to thank the payflex support team and CFO for resolving this issue so quickly.

payflex's replyOfficial

16 Jul 2023, 08:22

Thanks, Zaid.

Appreciate your understanding that there are multiple bank practices out of our control.

Regards

The Payflex Team

payflex's reply16 Jul 2023, 08:22

Official

Thanks, Zaid.

Appreciate your understanding that there are multiple bank practices out of our control.

Regards

The Payflex Team