PAYFLEX HAS PATHETIC CLIENT SERVICES AND CAN NOT EVEN READ

Payflex delivers zero customer service. On the 14th of May I made 2 payments towards accounts on payflex in advance. The money was taken off my bank account but with payflex it said processing. FNB confirmed that the money was paid over to payflex. I emailed, phoned, used what's app to contact Payflex without any luck. They just do not answer their phones. I then received an email saying that the money was received. BUT INFACT they did not allocate the money towards the advanced accounts. They can't even read and see that I made payments towards advances accounts. They now reckon that the case is closed but still have not allocated my payments nor updated my available balance. this is the poorest service I have ever received!!!