MM
Mandla M
1 reviews | Active since Feb 2021
05 Mar 2025, 11:21
Payflex gone down-under, no service!
Recently or rather now in 2025 one had thought things would have improved at most companies regarding service delivery but alas, I had been on the receiving end of the worst form of service I have never experienced since ages ago from Payflex. The company is completely frozen, non-responsive, might be vegetative, I cannot tell, but it has been hard to receive any service or feedback from their consultants. It's almost 2 weeks since I'd deposited money in order to make an emergency purchase through them from Makro...and I'm being ghosted to this day, what a disappointment and I won't be expecting no apology, since the company is obviously in some trance or comatose...shocking start of a new purchase this new year. Dissonance loading...
Helpful (0)
Replies (3)0
Replies (3)
payflex's replyOfficial
05 Mar 2025, 11:32Hi
The last email we have from e ug e n e . m t h o m b e n i 8 9 5 @ y a h o o . c o m was on 11 Dec 2024 - you were requested to verify yourself and resdpond to the very same email / ticket - You did not do so.
So Payflex cannot be blamed for you not following our instructions.
See ticket response from our agent below.
Good day Eugene,
A link has been sent to you via SMS to your registered mobile number. IT IS ONLY VALID FOR 24 HOURS
The system is called Curata.
Kindly follow the instructions.
Once completed kindly reply to this very email to confirm you have completed the process.
Should the first attempt fail. Please keep trying.
Regards
Payflex Support Team
Business hours
Monday – Friday (08h00 to 17h00)
Please expect delayed responses on Weekends and Public Holidays
The last email we have from e ug e n e . m t h o m b e n i 8 9 5 @ y a h o o . c o m was on 11 Dec 2024 - you were requested to verify yourself and resdpond to the very same email / ticket - You did not do so.
So Payflex cannot be blamed for you not following our instructions.
See ticket response from our agent below.
Good day Eugene,
A link has been sent to you via SMS to your registered mobile number. IT IS ONLY VALID FOR 24 HOURS
The system is called Curata.
Kindly follow the instructions.
- WHEN TAKING THE PHOTO, PLEASE MAKE SURE TO WEAR A SHIRT FOR MEN OR BLOUSE/DRESS FOR LADIES. PLEASE DO NOT TAKE PICTURES OF YOURSELF WITHOUT A TOP ON.
- ENSURE YOU ARE IN A WELL-LIT AREA (SUNLIGHT IS BEST)
- PLEASE REMOVE YOUR GLASSES IF YOU WEAR GLASSES.
Once completed kindly reply to this very email to confirm you have completed the process.
Should the first attempt fail. Please keep trying.
Regards
Payflex Support Team
Business hours
Monday – Friday (08h00 to 17h00)
Please expect delayed responses on Weekends and Public Holidays
Best regards,
payflex's reply05 Mar 2025, 11:32
Official
Hi
The last email we have from e ug e n e . m t h o m b e n i 8 9 5 @ y a h o o . c o m was on 11 Dec 2024 - you were requested to verify yourself and resdpond to the very same email / ticket - You did not do so.
So Payflex cannot be blamed for you not following our instructions.
See ticket response from our agent below.
Good day Eugene,
A link has been sent to you via SMS to your registered mobile number. IT IS ONLY VALID FOR 24 HOURS
The system is called Curata.
Kindly follow the instructions.
Once completed kindly reply to this very email to confirm you have completed the process.
Should the first attempt fail. Please keep trying.
Regards
Payflex Support Team
Business hours
Monday – Friday (08h00 to 17h00)
Please expect delayed responses on Weekends and Public Holidays
The last email we have from e ug e n e . m t h o m b e n i 8 9 5 @ y a h o o . c o m was on 11 Dec 2024 - you were requested to verify yourself and resdpond to the very same email / ticket - You did not do so.
So Payflex cannot be blamed for you not following our instructions.
See ticket response from our agent below.
Good day Eugene,
A link has been sent to you via SMS to your registered mobile number. IT IS ONLY VALID FOR 24 HOURS
The system is called Curata.
Kindly follow the instructions.
- WHEN TAKING THE PHOTO, PLEASE MAKE SURE TO WEAR A SHIRT FOR MEN OR BLOUSE/DRESS FOR LADIES. PLEASE DO NOT TAKE PICTURES OF YOURSELF WITHOUT A TOP ON.
- ENSURE YOU ARE IN A WELL-LIT AREA (SUNLIGHT IS BEST)
- PLEASE REMOVE YOUR GLASSES IF YOU WEAR GLASSES.
Once completed kindly reply to this very email to confirm you have completed the process.
Should the first attempt fail. Please keep trying.
Regards
Payflex Support Team
Business hours
Monday – Friday (08h00 to 17h00)
Please expect delayed responses on Weekends and Public Holidays
Best regards,
MM
Mandla M's updateReviewer Update
05 Mar 2025, 11:57As I've said before, I do not have a cellphone it was ****** months ago, how can I updated with no cellphone. I requested you change my cellphone to a temporary number so that i can manage to buy a new one during that time and got no help. Now I tried buying a new cellphone from Makro through Payflex and deposited about R700 through Nedbank and emailed proof last week to *** and *** with identity number and transaction deposit receipt with the Makro transaction number in hopes I'll get a favourable response but to date no feedback whatsoever yet on HelloPeter I get prompt response...wow!?!
MM
Mandla M's update05 Mar 2025, 11:57
Reviewer Update
As I've said before, I do not have a cellphone it was ****** months ago, how can I updated with no cellphone. I requested you change my cellphone to a temporary number so that i can manage to buy a new one during that time and got no help. Now I tried buying a new cellphone from Makro through Payflex and deposited about R700 through Nedbank and emailed proof last week to *** and *** with identity number and transaction deposit receipt with the Makro transaction number in hopes I'll get a favourable response but to date no feedback whatsoever yet on HelloPeter I get prompt response...wow!?!
payflex's replyOfficial
05 Mar 2025, 12:04Your issue is with Makro it seems - Please contact them.
Best regards,
payflex's reply05 Mar 2025, 12:04
Official
Your issue is with Makro it seems - Please contact them.
Best regards,