1 reviews | Active since Oct 2015
Payflex don't appreciate there customers
i have been with payflex sometime and they always received there payments in August i ran some difficulty with the one installment a week before my payday that was the Thursday and i paid the next Friday, I knew i was going to pay fees added to the amount but it was Ok i was late i understood. On my payday the first thing i did was paid all outstanding payments and fees and any extra monies and the next payment that was due the 30th August , I had 1 payment left but that was for the 30 Sept 2024.
When i check my account they took away all my credit, then i spoke to a guy Chris that called me and he explained they must do credit checks and whatever, my question to him was if i didnt miss a payment just that 1 payment then a credit check would not have been done and i would stil have credit, anyway , he told me i do have some credit but its very little under R1000 if i want to make a purchase then i can email him and he would assist.
A week later i saw something and i wanted to use payflex when i emailed Chris , his story changed that i should pay the R350 That is due End of Sept 2024 and then there will be credit.. i think i have proven that i make sure i pay the account for the time i have been with payflex .
Over 1 late payment , just shows how they appreciate there customers . Very dissapointed.
We are sorry for your experience. We looked into this and listened to the calls. Chris was not wrong.
Due to multiple changes on spend limit changes in the last few weeks and in line with customer payment behaviour and default patterns customer limits have changed almost on a weekly basis.
All changes were done in line with our Terms and Conditions https://payflex.co.za/terms-conditions/ specifically section 4.4 which reads as follows:
4.4. Payflex reserves the right, at any time with or without notice, based on our reasonable assessment, to amend your spend limit.
This, unfortunately, will have affected your personal spend limit by reducing it.
However, kindly note that your spending limit could increase over time as long as you pay your installments on or before the due date for all your current and new spending plans.
It is also very important to maintain a good credit history with other credit providers, as we take this into consideration as well when assessing customer spend limits.
Kind Regards
The Payflex Team
We are sorry for your experience. We looked into this and listened to the calls. Chris was not wrong.
Due to multiple changes on spend limit changes in the last few weeks and in line with customer payment behaviour and default patterns customer limits have changed almost on a weekly basis.
All changes were done in line with our Terms and Conditions https://payflex.co.za/terms-conditions/ specifically section 4.4 which reads as follows:
4.4. Payflex reserves the right, at any time with or without notice, based on our reasonable assessment, to amend your spend limit.
This, unfortunately, will have affected your personal spend limit by reducing it.
However, kindly note that your spending limit could increase over time as long as you pay your installments on or before the due date for all your current and new spending plans.
It is also very important to maintain a good credit history with other credit providers, as we take this into consideration as well when assessing customer spend limits.
Kind Regards
The Payflex Team