KL
Keegan L
1 reviews | Active since Jan 2025
27 Jan 2025, 14:42
Payflex disappointing customer support
I made a purchase on Saturday, 25 January 2025, 13:38 PM. As soon as I pressed/clicked to pay an error message popped up to say the payment has failed but the funds was deducted from my account, but nothing reflects on my profile nor did the payment go through to the online store/ vendor/ merchant. I tried calling no answer, the WhatsApp line is also of no help and just providing contact details and automated responses. I emailed support at 07:21 AM today, 27/01/2025 only to get a response 12:29pm which I responded to and have since gotten a reply after elaborating what has happened.
Helpful (0)
Replies (5)0
Replies (5)
payflex's replyOfficial
27 Jan 2025, 15:01Keegan
You have not provided any details in the ticket of the value, card name or anything with the exception of a generic complaint.
Kindly reply to the latest ticket with more detail.
You have not provided any details in the ticket of the value, card name or anything with the exception of a generic complaint.
Kindly reply to the latest ticket with more detail.
Best regards,
payflex's reply27 Jan 2025, 15:01
Official
Keegan
You have not provided any details in the ticket of the value, card name or anything with the exception of a generic complaint.
Kindly reply to the latest ticket with more detail.
You have not provided any details in the ticket of the value, card name or anything with the exception of a generic complaint.
Kindly reply to the latest ticket with more detail.
Best regards,
KL
Keegan L's updateReviewer Update
27 Jan 2025, 15:22The current complaint is about your customer service/ support. The ticket numbers are 697157 and 697729- which I got a reply after my complaint. The value is R1625.
KL
Keegan L's update27 Jan 2025, 15:22
Reviewer Update
The current complaint is about your customer service/ support. The ticket numbers are 697157 and 697729- which I got a reply after my complaint. The value is R1625.
payflex's replyOfficial
27 Jan 2025, 15:28Thanks Keegan
Please check your emails - The refund was processed.
Please check your emails - The refund was processed.
Best regards,
payflex's reply27 Jan 2025, 15:28
Official
Thanks Keegan
Please check your emails - The refund was processed.
Please check your emails - The refund was processed.
Best regards,
KL
Keegan L's updateReviewer Update
27 Jan 2025, 15:33Email received and resolved, thank you.
KL
Keegan L's update27 Jan 2025, 15:33
Reviewer Update
Email received and resolved, thank you.
payflex's replyOfficial
27 Jan 2025, 15:40Thank you
Best regards,
payflex's reply27 Jan 2025, 15:40
Official
Thank you
Best regards,