NS
Ntaoleng S
1 reviews | Active since Sept 2024
27 Sept 2024, 11:16
Payflex disabled my account n I couldn’t further make payments same day of my due date outstanding
I had bad experience with payflex No customer service they replies after days . I had an outstanding that was due on 26th of September 2024,Payflex made debit n couldn’t get through because of my bank online limits, when i got home at 19:00pm i Login on my Payflex account trying to make payment myself but they changed everything I couldn’t get through with the payment, my account was disabled written in arrears because I missed a payment and my credit limits changed too to nothing,I mean same day of my due payment balance.they’re horrible when I called their customer service No agent available, sending emails with absolutely NO response. What a bad company to be on.👎🏽👎🏽👎🏽👎🏽
Helpful (0)
Replies (3)0
Replies (3)
payflex's replyOfficial
27 Sept 2024, 11:32Good day Ntaoleng
Oh no, it seems we didn’t quite hit the mark this time! Thank you for your review.
We sincerely apologize for the delay in our response; we're currently experiencing an influx of calls and emails.
Oh no, it seems we didn’t quite hit the mark this time! Thank you for your review.
We sincerely apologize for the delay in our response; we're currently experiencing an influx of calls and emails.
Please know that our agents are working diligently to tackle all inquiries as quickly as possible.
You’ll be attended to by the next available agent, and we truly appreciate your patience during this busy time.
You’ll be attended to by the next available agent, and we truly appreciate your patience during this busy time.
Thank you for your understanding!
Best,
Payflex team
Best,
Payflex team
payflex's reply27 Sept 2024, 11:32
Official
Good day Ntaoleng
Oh no, it seems we didn’t quite hit the mark this time! Thank you for your review.
We sincerely apologize for the delay in our response; we're currently experiencing an influx of calls and emails.
Oh no, it seems we didn’t quite hit the mark this time! Thank you for your review.
We sincerely apologize for the delay in our response; we're currently experiencing an influx of calls and emails.
Please know that our agents are working diligently to tackle all inquiries as quickly as possible.
You’ll be attended to by the next available agent, and we truly appreciate your patience during this busy time.
You’ll be attended to by the next available agent, and we truly appreciate your patience during this busy time.
Thank you for your understanding!
Best,
Payflex team
Best,
Payflex team
NS
Ntaoleng S's updateReviewer Update
27 Sept 2024, 11:44How do you say someone missed their payment?their account is in arrears???credit changed to nothing??? Same day of the final payment??? At 19 0 clock of 26th ??? This company has alot to explain.
NS
Ntaoleng S's update27 Sept 2024, 11:44
Reviewer Update
How do you say someone missed their payment?their account is in arrears???credit changed to nothing??? Same day of the final payment??? At 19 0 clock of 26th ??? This company has alot to explain.
payflex's replyOfficial
27 Sept 2024, 11:55payflex's reply27 Sept 2024, 11:55
Official