Payflex Deducting Funds Despite No Goods, No Order, No Payment to Merchant

I am extremely frustrated with Payflex regarding an unresolved transaction that I am being billed for.

Payment Plan Reference: #*** Merchant: Coricraft (PchAgg) Transaction Amount: R6,470 Transaction Date: 22 April 2026

I have been dealing with this issue since 22 April 2026, immediately after making the payment and realising that no order was created.

Following Payflex’s guidance, I contacted the merchant directly. I have been in continuous communication with both Coricraft and TFG since then, and they have consistently confirmed:

- There is no order linked to my profile - No payment has been received - No pending transaction exists on their system

Payflex previously confirmed that payment was made, which is why I initially continued engaging with the merchant instead of Payflex directly.

However, after getting nowhere with the merchant, I contacted Payflex support last week and have still received no response.

Despite this, Payflex continues to bill me for this transaction.

To make matters worse, the scheduled debit for my 2nd instalment failed, and I am now being asked to manually make payment for a transaction where no goods or services were ever received.

This is completely unacceptable.

I am requesting the following as a matter of urgency:

1. Proof of payment sent to Coricraft (including the exact reference used) 2. Immediate investigation into this discrepancy 3. A full refund of any amounts already debited

I will not be making any further payments on this plan until this matter is resolved and proper proof is provided.

If this issue is not resolved promptly, I will escalate it to the relevant consumer protection authorities.

I expect urgent feedback.