Payflex Customer Support is very disappointing

Payflex has the worst customer support ever. Their debit order always declines and they insist that your bank is the issue (even though your limits and online banking is updated), so I always make sure I pay manually

On the 14th of May I made a payment of R937.50 and their app said successful however when I checked, the money didn't reflect on their app, but it was deducted from my bank account. I then sent them an email requesting permission for Capitec Bank to release the funds back into my account (Capitec couldnt assist me without that) and waited for their response. At 11am the same day, they tried to deduct from my account again, I then made another payment to avoid having missed payment. It had been more than their estimated 72hours with no response, so I then decided to send an email with my other email address, surprisingly I got a quick response from an agent called Khayalethu. But instead of assisting me, he or she sent a long reply of how I need to send an email using my payflex email (despite me mentioning that I have already done that and that I resorted to the other email because they aren't responding)

The money is no longer on hold with Capitec Bank, it has now went through to Payflex, when I dispute it with Capitec they reject my dispute.

I have been sending multiple emails to Payflex with all the details they request using my Payflex verified email, as well as the Proof of Payment with no assistance. Yet they are busy sending me payment reminders of my next instalment.

Their support number has NEVER work, their WhatsApp chatbot is just as useless and their emails dont go through. Use payflex with caution, it’s very convenient when you buy but should you face a challenge? Just know that you’re on your own. It will feel like you’ve just been ****med.