KS
Karin S
1 reviews | Active since Jun 2019
10 May 2024, 16:04
Payflex customer service is pathetic!
Do not use this financial institution. Created two payment plans for the exact same article. So I am paying twice for the same pair of jeans from Cotton On. I have given up asking them to correct this problem on numerous occasions. I will never, ever, ever, ever use this company again....EVER!!
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payflex's replyOfficial
13 May 2024, 14:45Hello Karin
At Payflex we prioritise customer feedback and are dedicated to providing excellent service, this is why we have made numerous attempts to reach you by phone without success.
To provide some context our service team has been diligently assisting you since we first became aware of your query.
Regrettably your order was duplicated, this can be caused by various factors, which can occasionally accrue in the reality of technology.
In response our service team promptly contacted the merchant with you copied in the mail for transparency , in order to have the duplicate order cancelled and refunded, which has since been done.
However we recognise that this explanation and the resolve, does not excuse the inconvenience you experienced during this process and we wish to apologises for not meeting your expectations on this occasion.
Best regards
Payflex service team
At Payflex we prioritise customer feedback and are dedicated to providing excellent service, this is why we have made numerous attempts to reach you by phone without success.
To provide some context our service team has been diligently assisting you since we first became aware of your query.
Regrettably your order was duplicated, this can be caused by various factors, which can occasionally accrue in the reality of technology.
In response our service team promptly contacted the merchant with you copied in the mail for transparency , in order to have the duplicate order cancelled and refunded, which has since been done.
However we recognise that this explanation and the resolve, does not excuse the inconvenience you experienced during this process and we wish to apologises for not meeting your expectations on this occasion.
Best regards
Payflex service team
payflex's reply13 May 2024, 14:45
Official
Hello Karin
At Payflex we prioritise customer feedback and are dedicated to providing excellent service, this is why we have made numerous attempts to reach you by phone without success.
To provide some context our service team has been diligently assisting you since we first became aware of your query.
Regrettably your order was duplicated, this can be caused by various factors, which can occasionally accrue in the reality of technology.
In response our service team promptly contacted the merchant with you copied in the mail for transparency , in order to have the duplicate order cancelled and refunded, which has since been done.
However we recognise that this explanation and the resolve, does not excuse the inconvenience you experienced during this process and we wish to apologises for not meeting your expectations on this occasion.
Best regards
Payflex service team
At Payflex we prioritise customer feedback and are dedicated to providing excellent service, this is why we have made numerous attempts to reach you by phone without success.
To provide some context our service team has been diligently assisting you since we first became aware of your query.
Regrettably your order was duplicated, this can be caused by various factors, which can occasionally accrue in the reality of technology.
In response our service team promptly contacted the merchant with you copied in the mail for transparency , in order to have the duplicate order cancelled and refunded, which has since been done.
However we recognise that this explanation and the resolve, does not excuse the inconvenience you experienced during this process and we wish to apologises for not meeting your expectations on this occasion.
Best regards
Payflex service team