BE
BJ E
1 reviews | Active since Nov 2017
27 Dec 2024, 15:32
Payflex and takealot poor service
Opened a new Payflex account a few days ago and received aproval confirmation. Then ordered something from Takealot with the Payflex option to pay. Needless to say this was unsucsessful. Payflex says my account is blocked. They are not bothered to assist. Keep on saying I must speak to the Merchant (Takealot). Takealot in turn told me to contact Payflex. Payflex is not taking any calls on the number provided and they are not assisting via email. This poor service is unacceptable.
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Replies (2)
payflex's replyOfficial
28 Dec 2024, 07:20Hi Ben
Thank you for your review. We value your feedback.
An escalation agent has been assigned to your case and has been in constant contact with you since your tickets were logged.
We will reach out via email if any further information is needed.
Best,
The Payflex team
Thank you for your review. We value your feedback.
An escalation agent has been assigned to your case and has been in constant contact with you since your tickets were logged.
We will reach out via email if any further information is needed.
Best,
The Payflex team
payflex's reply28 Dec 2024, 07:20
Official
Hi Ben
Thank you for your review. We value your feedback.
An escalation agent has been assigned to your case and has been in constant contact with you since your tickets were logged.
We will reach out via email if any further information is needed.
Best,
The Payflex team
Thank you for your review. We value your feedback.
An escalation agent has been assigned to your case and has been in constant contact with you since your tickets were logged.
We will reach out via email if any further information is needed.
Best,
The Payflex team
payflex's replyOfficial
28 Dec 2024, 14:01payflex's reply28 Dec 2024, 14:01
Official