Payflex accounts team extremely rude

Ive had payflex for a few years now. I am also a person that monitors my credit ratings. A profile check was done which turned out to be Payflex through Transunion. Because I queried it with Transunion and they contacted Payflex, ive been blocked and my account locked with Payflex now. Their ts & cs say we cannot query it. Honest mistake. However when i contacted Payflex to unblock my account, I was told very rudely to *** an official apology for quering the check. I mean seriously payflex, we arnt in a relationship. Most people care about their credit profile. It wont cost you any to unblock the account. Their creditors team is extremely rude and rufuse to help. Instead you have now lost a customer and got another bad review.