Payflex- A company with Non Existent Customer Support! Poor Customer Service!

I am writing to formally raise my dissatisfaction with the level of customer support I have experienced. I logged a support ticket (Ticket No. ***) regarding an issue that should be quick and simple to resolve. However, despite waiting for quite some time, my ticket has not been attended to.

What makes this even more disappointing is that in July I logged another call (Ticket No. 937745) which was also never attended to. This repeated lack of follow-up is very, very frustrating and reflects poorly on the reliability of your customer service.

In addition, I have attempted to reach your team telephonically, but the lines do not go through, which makes it almost impossible to get assistance. This lack of response and accessibility is extremely concerning, especially given that these matters can be resolved swiftly if attended to.

I kindly request that my current ticket be given urgent attention and that Payflex takes concrete steps to improve its customer support services to ensure better efficiency and accountability going forward.