RS
Rhoda S

1 reviews | Active since Nov 2019

28 Dec 2024, 06:25

*********** payflex

I bought items end of Nov and chose the 3 month option. Certain items were refunded, but I still had to pay the FULL 2nd installment and was told that the refund will only be deducted from the last installment. Not to make a thing of it, I paid the full outstanding amount, but still they are deducting random amounts without my consent, charging me late penalties fees, but I paid in full! I sent emails, but they don't respond on my questions and keep on deducting. I can't remove my card details and regret the day I bought items through payflex ...unprofessional, *********** and they must all go back to school to learn how to calculate.

0
Replies (1)
payflex
payflex's reply28 Dec 2024, 14:03
Official
Good day Rhoda

Thank you for your review. We value your feedback and appreciate you taking the time to share it with us. 

An escalation agent has been assigned to your case and will reach out if any further information is needed.

Best,
The Payflex tesm