tJ
taufeeq J
1 reviews | Active since Feb 2011
16 Sept 2024, 09:57
Pathetic Support Services
So I received new cards from my bank which obviously changed the details captured at various institutions. When trying to login to the payflex system it does not recognizes my email and when trying to retrieve my password it says it does not recognize my email and when I try to register it says my email is already used. Contacted the support via email as their phone lines are dead. sent a email on the 12th September, 13th September, then again today. 12th September response was they cannot assist and asked the agent to call me which they don't do. no response after that.
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payflex's replyOfficial
17 Sept 2024, 14:33Hello Taufeeq
Thank you for chatting with us yesterday.
Upon investigation, it appears you were contacting us from a different email address than the one you registered with, which was noted in our correspondence with you.
For mutual protection, we adhere to strict processes to safeguard both our users and business. Contacting us from your registered email address helps us verify your identity, ensures accurate and efficient handling of your request, and maintains the security of your account.
We are pleased to inform you that your query has been resolved and your email address updated.
Please let us know if there is anything else we can assist you with.
Best,
Payflex team
Thank you for chatting with us yesterday.
Upon investigation, it appears you were contacting us from a different email address than the one you registered with, which was noted in our correspondence with you.
For mutual protection, we adhere to strict processes to safeguard both our users and business. Contacting us from your registered email address helps us verify your identity, ensures accurate and efficient handling of your request, and maintains the security of your account.
We are pleased to inform you that your query has been resolved and your email address updated.
Please let us know if there is anything else we can assist you with.
Best,
Payflex team
payflex's reply17 Sept 2024, 14:33
Official
Hello Taufeeq
Thank you for chatting with us yesterday.
Upon investigation, it appears you were contacting us from a different email address than the one you registered with, which was noted in our correspondence with you.
For mutual protection, we adhere to strict processes to safeguard both our users and business. Contacting us from your registered email address helps us verify your identity, ensures accurate and efficient handling of your request, and maintains the security of your account.
We are pleased to inform you that your query has been resolved and your email address updated.
Please let us know if there is anything else we can assist you with.
Best,
Payflex team
Thank you for chatting with us yesterday.
Upon investigation, it appears you were contacting us from a different email address than the one you registered with, which was noted in our correspondence with you.
For mutual protection, we adhere to strict processes to safeguard both our users and business. Contacting us from your registered email address helps us verify your identity, ensures accurate and efficient handling of your request, and maintains the security of your account.
We are pleased to inform you that your query has been resolved and your email address updated.
Please let us know if there is anything else we can assist you with.
Best,
Payflex team