OM
Olwami M
1 reviews | Active since Oct 2019
30 Dec 2024, 13:01
Pathetic service
I’m highly disappointed in you, as a first time Payflex user wasn’t expecting such service been logging queries from the previous till now it has never been resolved.
How could you block an account before use, and when requesting for assistance you keep on sending one and the same ****!!! This is so disgusting your service delivery is so pathetic and I am not happy with your communications team and you’re unreachable when one is trying to call in
Helpful (0)
Replies (5)0
Replies (5)
payflex's replyOfficial
30 Dec 2024, 13:16Good day Olwani
Thank you for your review! We’re all about speed, but we did notice that your first support ticket came in at 22:32 PM yesterday, and less than 24 hours later, you sent in four more of the same request.
While we love the enthusiasm, our agents do need their downtime.
Our support hours are 08:00–17:00, Monday to Friday and all tickets are attended to before close of business, and with the festive season in full swing, delayed responses are to be expected.
We’re sorry we didn’t quite hit the mark this time.
Best,
The Payflex team
Thank you for your review! We’re all about speed, but we did notice that your first support ticket came in at 22:32 PM yesterday, and less than 24 hours later, you sent in four more of the same request.
While we love the enthusiasm, our agents do need their downtime.
Our support hours are 08:00–17:00, Monday to Friday and all tickets are attended to before close of business, and with the festive season in full swing, delayed responses are to be expected.
We’re sorry we didn’t quite hit the mark this time.
Best,
The Payflex team
payflex's reply30 Dec 2024, 13:16
Official
Good day Olwani
Thank you for your review! We’re all about speed, but we did notice that your first support ticket came in at 22:32 PM yesterday, and less than 24 hours later, you sent in four more of the same request.
While we love the enthusiasm, our agents do need their downtime.
Our support hours are 08:00–17:00, Monday to Friday and all tickets are attended to before close of business, and with the festive season in full swing, delayed responses are to be expected.
We’re sorry we didn’t quite hit the mark this time.
Best,
The Payflex team
Thank you for your review! We’re all about speed, but we did notice that your first support ticket came in at 22:32 PM yesterday, and less than 24 hours later, you sent in four more of the same request.
While we love the enthusiasm, our agents do need their downtime.
Our support hours are 08:00–17:00, Monday to Friday and all tickets are attended to before close of business, and with the festive season in full swing, delayed responses are to be expected.
We’re sorry we didn’t quite hit the mark this time.
Best,
The Payflex team
OM
Olwami M's updateReviewer Update
30 Dec 2024, 13:29Still you guys have not resolved this issue instead you keep on sending me the security verification of which I do attend to but still I am blocked can you kindly resolve this issue if not kindly inform me
OM
Olwami M's update30 Dec 2024, 13:29
Reviewer Update
Still you guys have not resolved this issue instead you keep on sending me the security verification of which I do attend to but still I am blocked can you kindly resolve this issue if not kindly inform me
payflex's replyOfficial
30 Dec 2024, 13:30payflex's reply30 Dec 2024, 13:30
Official
OM
Olwami M's updateReviewer Update
30 Dec 2024, 13:49If this is how you guys treat your clients or do business, I must say the level of professionalism is way far from your company. The audacity for you to call me and tell me I am being unfair and not resolving the issue I’ve had and threatening me because of the review that you won’t resolve it. Your service is pathetic and I’m still saying that and you can keep that ticket and do not resolve the issue and I’m glad I’ve left you immediately after the threat
OM
Olwami M's update30 Dec 2024, 13:49
Reviewer Update
If this is how you guys treat your clients or do business, I must say the level of professionalism is way far from your company. The audacity for you to call me and tell me I am being unfair and not resolving the issue I’ve had and threatening me because of the review that you won’t resolve it. Your service is pathetic and I’m still saying that and you can keep that ticket and do not resolve the issue and I’m glad I’ve left you immediately after the threat
payflex's replyOfficial
30 Dec 2024, 13:54payflex's reply30 Dec 2024, 13:54
Official