Pathetic service

I made a payment to buy an item at makro When I check makro it says still awaiting payment , when I check payflex payment is not reflecting.

I called my bank and they advised payment has left my account and sent me statements as proof which I attached to the email. Ketty got back to me saying they need time to investigate what happend by the end of the week I emailed her asking for feedback she got back to me Monday only asking if makro gave me feedback why would they ???? Payflex should be dealing with the merchant not me ... the makro site says awaiting payment, I've asked for her supervisors details and she ignored me then mails me saying she has no feedback as makro hasn't got bk to her yet blady ridiculous Not to mention previous mails that she completely ignores this is so frustrating

Please kindly assist to allocate my payment.