Overcharged & Refusing to refund my transaction

Item: payflex
Rating: 1
Author: Mbalenhle M

Firstly you guys need to hire new staff members cause What the hell??? You hardly answer your calls!! You guys took two of the same amount twice & have been going back & forth for my reversal and Ethan & laogo have not been of help..instead I was told by Ethan that the one amount is pending & hasn’t gone through & I should wait 10 days for reversal yet my bank has verified deductions of x2 R199,25 transactions 1 banked on the 21 November & second one on the 23rd November!! I want my money back

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Replies (1)

payflex's replyOfficial

25 Nov 2024, 08:18

Good day Mbalenhle

Please note that our records show only one deduction of R199.75 from your account on the 21st of November 2024, as per our email correspondence.

Could you kindly share a snippet of your bank statement, once available, showing the second amount in question?

This will help us assist you further.

Best,
The Payflex team

payflex's reply25 Nov 2024, 08:18

Official