kM
kgomotso M
1 reviews | Active since Jul 2018
04 Mar 2025, 10:11
Overcharged for their mistakes
I contacted them more than 5 times requesting a debit order change, they still debited on the 25th after I asked for it to be on the last day of the month. I have 2 orders currently and I asked them on time but now I got charged penalties for the late payment.
Helpful (0)
Replies (4)0
Replies (4)
payflex's replyOfficial
04 Mar 2025, 10:22You cannot change a payment date for existing orders - You were advised of this by our support team.
This is not a Payflex error, but a lack on your part of understanding of how Payflex works and the rules regarding Payflex payment plans.
Regards
The Payflex Team
This is not a Payflex error, but a lack on your part of understanding of how Payflex works and the rules regarding Payflex payment plans.
Regards
The Payflex Team
Best regards,
payflex's reply04 Mar 2025, 10:22
Official
You cannot change a payment date for existing orders - You were advised of this by our support team.
This is not a Payflex error, but a lack on your part of understanding of how Payflex works and the rules regarding Payflex payment plans.
Regards
The Payflex Team
This is not a Payflex error, but a lack on your part of understanding of how Payflex works and the rules regarding Payflex payment plans.
Regards
The Payflex Team
Best regards,
kM
kgomotso M's updateReviewer Update
04 Mar 2025, 10:33There is no disclaimer that says you cannot change debite order dates on an existing order, it clearly states that if you want to change your debit order date contact support as per below screenshot.
image.png 8.52 KB
image.png 8.52 KB
kM
kgomotso M's update04 Mar 2025, 10:33
Reviewer Update
There is no disclaimer that says you cannot change debite order dates on an existing order, it clearly states that if you want to change your debit order date contact support as per below screenshot.
image.png 8.52 KB
image.png 8.52 KB
payflex's replyOfficial
04 Mar 2025, 10:42This is our standard response for all such queries.
I’m sorry, but the debit order dates cannot be changed as they are fixed and mandatory according to our terms and conditions. This ensures consistency in our payment processing. If you have a unique circumstance or made an error when selecting your salary date, please provide details about the date you wish to change to, and we will assess your case.
Please note that adjustments cannot be made on active payment plans.
I’m sorry, but the debit order dates cannot be changed as they are fixed and mandatory according to our terms and conditions. This ensures consistency in our payment processing. If you have a unique circumstance or made an error when selecting your salary date, please provide details about the date you wish to change to, and we will assess your case.
Please note that adjustments cannot be made on active payment plans.
Best regards,
payflex's reply04 Mar 2025, 10:42
Official
This is our standard response for all such queries.
I’m sorry, but the debit order dates cannot be changed as they are fixed and mandatory according to our terms and conditions. This ensures consistency in our payment processing. If you have a unique circumstance or made an error when selecting your salary date, please provide details about the date you wish to change to, and we will assess your case.
Please note that adjustments cannot be made on active payment plans.
I’m sorry, but the debit order dates cannot be changed as they are fixed and mandatory according to our terms and conditions. This ensures consistency in our payment processing. If you have a unique circumstance or made an error when selecting your salary date, please provide details about the date you wish to change to, and we will assess your case.
Please note that adjustments cannot be made on active payment plans.
Best regards,
kM
kgomotso M's updateReviewer Update
26 Mar 2025, 13:40Is this how you do business #Payflex wow
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image.png 22.96 KB
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kM
kgomotso M's update26 Mar 2025, 13:40
Reviewer Update
Is this how you do business #Payflex wow
image.png 22.96 KB
image.png 19.2 KB
image.png 20.89 KB#***
image.png 22.96 KB
image.png 19.2 KB
image.png 20.89 KB#***