Order still open but all instalments are paid in full.

They don’t take their clients’ problems serious, their agents are responding to get rid of the client and close the ticket. I have an open order that is supposed to be completed and closed in my Payflex account because one of the payments was not allocated to the instalment owed. I emailed them so many times without getting a response and an agent named Kevin Molathliwa finally responded with a response that was not addressing my problem and then he closed the ticket immediately. They need to improve their systems and train their agents properly to give seamless service experience. I just can’t wait for the day they decide to allocate the funds correctly and close the order so that I can deactivate the account, they are not trustworthy.