CJ
Christiaan J
1 reviews | Active since Apr 2022
12 Jan 2023, 10:10
Not safe to use!
They offer no customer protection.
So if a company goes under, your money is lost!
Avoid them at all costs and rather use a credit card when possible! It's not safe to use payflex!
Helpful (0)
Replies (4)0
Replies (4)
payflex's replyOfficial
12 Jan 2023, 10:52Hi Christiaan
We understand your review is related to the liquidation of a merchant called RARU and the purchase that was done with them but never delivered.
Our COO has emailed you the latest correspondence from the RARU attorney related to that companies liquidation and the claim process that will need to be followed.
Regards
The Payflex Team.
We understand your review is related to the liquidation of a merchant called RARU and the purchase that was done with them but never delivered.
Our COO has emailed you the latest correspondence from the RARU attorney related to that companies liquidation and the claim process that will need to be followed.
Regards
The Payflex Team.
Best regards,
payflex's reply12 Jan 2023, 10:52
Official
Hi Christiaan
We understand your review is related to the liquidation of a merchant called RARU and the purchase that was done with them but never delivered.
Our COO has emailed you the latest correspondence from the RARU attorney related to that companies liquidation and the claim process that will need to be followed.
Regards
The Payflex Team.
We understand your review is related to the liquidation of a merchant called RARU and the purchase that was done with them but never delivered.
Our COO has emailed you the latest correspondence from the RARU attorney related to that companies liquidation and the claim process that will need to be followed.
Regards
The Payflex Team.
Best regards,
CJ
Christiaan J's updateReviewer Update
12 Jan 2023, 10:54That is incorrect.
I contacted the attorney and they confirmed they are not responsible for the liquidation!
So I'm still stuck without an answer or a solution!
All the more reason why you need to offer customer protection!
Your platform is not safe for customer use!
I contacted the attorney and they confirmed they are not responsible for the liquidation!
So I'm still stuck without an answer or a solution!
All the more reason why you need to offer customer protection!
Your platform is not safe for customer use!
CJ
Christiaan J's update12 Jan 2023, 10:54
Reviewer Update
That is incorrect.
I contacted the attorney and they confirmed they are not responsible for the liquidation!
So I'm still stuck without an answer or a solution!
All the more reason why you need to offer customer protection!
Your platform is not safe for customer use!
I contacted the attorney and they confirmed they are not responsible for the liquidation!
So I'm still stuck without an answer or a solution!
All the more reason why you need to offer customer protection!
Your platform is not safe for customer use!
payflex's replyOfficial
12 Jan 2023, 11:08Hi Christiaan
Please check your email again. Our COO has resent the information.
Unfortunately the liquidation of a company is very difficult to predict. This caught Payflex completely by surprise as RARU was a long standing merchant.
However your point regarding customer protection has been noted and Payflex are looking into this for 2023 to introduce such a service.
Regards
The Payflex Team.
Please check your email again. Our COO has resent the information.
Unfortunately the liquidation of a company is very difficult to predict. This caught Payflex completely by surprise as RARU was a long standing merchant.
However your point regarding customer protection has been noted and Payflex are looking into this for 2023 to introduce such a service.
Regards
The Payflex Team.
Best regards,
payflex's reply12 Jan 2023, 11:08
Official
Hi Christiaan
Please check your email again. Our COO has resent the information.
Unfortunately the liquidation of a company is very difficult to predict. This caught Payflex completely by surprise as RARU was a long standing merchant.
However your point regarding customer protection has been noted and Payflex are looking into this for 2023 to introduce such a service.
Regards
The Payflex Team.
Please check your email again. Our COO has resent the information.
Unfortunately the liquidation of a company is very difficult to predict. This caught Payflex completely by surprise as RARU was a long standing merchant.
However your point regarding customer protection has been noted and Payflex are looking into this for 2023 to introduce such a service.
Regards
The Payflex Team.
Best regards,
CJ
Christiaan J's updateReviewer Update
12 Jan 2023, 13:13The last email I have from you is for Dec 16th, 2022.
(If this is incorrect, please resend the email and ensure the correct address is used)
It was from your COO and contains a screenshot also verifying that the attorney you referred me to is not the liquidator and has clearly underlined the text on point 2 stating "I, therefore, cannot assist your clients with their claims".
All the more confusing is that you also recommended I contact this same attorney in your earlier email on Nov 29th, 2022, and send them my claims directly.
Again this doesn't help.
If this purchase was done with a credit card or through a component service, I would be able to reverse the transaction.
It's not safe to use your service because there's clearly no protection for the consumers using it.
This could happen to literally any of the other companies you have listed on your app and any of your users would then be stuck in the same position!
You have no way of knowing if a company is days or hours away from closure, and if you do, then you should do better and ensure your users are protected.
(If this is incorrect, please resend the email and ensure the correct address is used)
It was from your COO and contains a screenshot also verifying that the attorney you referred me to is not the liquidator and has clearly underlined the text on point 2 stating "I, therefore, cannot assist your clients with their claims".
All the more confusing is that you also recommended I contact this same attorney in your earlier email on Nov 29th, 2022, and send them my claims directly.
Again this doesn't help.
If this purchase was done with a credit card or through a component service, I would be able to reverse the transaction.
It's not safe to use your service because there's clearly no protection for the consumers using it.
This could happen to literally any of the other companies you have listed on your app and any of your users would then be stuck in the same position!
You have no way of knowing if a company is days or hours away from closure, and if you do, then you should do better and ensure your users are protected.
CJ
Christiaan J's update12 Jan 2023, 13:13
Reviewer Update
The last email I have from you is for Dec 16th, 2022.
(If this is incorrect, please resend the email and ensure the correct address is used)
It was from your COO and contains a screenshot also verifying that the attorney you referred me to is not the liquidator and has clearly underlined the text on point 2 stating "I, therefore, cannot assist your clients with their claims".
All the more confusing is that you also recommended I contact this same attorney in your earlier email on Nov 29th, 2022, and send them my claims directly.
Again this doesn't help.
If this purchase was done with a credit card or through a component service, I would be able to reverse the transaction.
It's not safe to use your service because there's clearly no protection for the consumers using it.
This could happen to literally any of the other companies you have listed on your app and any of your users would then be stuck in the same position!
You have no way of knowing if a company is days or hours away from closure, and if you do, then you should do better and ensure your users are protected.
(If this is incorrect, please resend the email and ensure the correct address is used)
It was from your COO and contains a screenshot also verifying that the attorney you referred me to is not the liquidator and has clearly underlined the text on point 2 stating "I, therefore, cannot assist your clients with their claims".
All the more confusing is that you also recommended I contact this same attorney in your earlier email on Nov 29th, 2022, and send them my claims directly.
Again this doesn't help.
If this purchase was done with a credit card or through a component service, I would be able to reverse the transaction.
It's not safe to use your service because there's clearly no protection for the consumers using it.
This could happen to literally any of the other companies you have listed on your app and any of your users would then be stuck in the same position!
You have no way of knowing if a company is days or hours away from closure, and if you do, then you should do better and ensure your users are protected.