Non-existent support when you need help.

I was help up at gunpoint on the weekend and ****** of my phone and wallet. I reported the theft and my bank blocked my account and cards. When i did my sim swap, I got an SMS that my Payflex payment didn't go through and if i didn't sort it out, I would be liable for a R95 late fee. I called them 6 times and sent through 2 emails, plus tried their online chat and WhatsApp channels and could get hold of nobody. So now I have made the payment including the late fee as I don't want a bad record on my name but feel this is not right as getting support for issues like these shouldn't be an afterthought and customers should be treated better.