Non Delivery and no cooperation from Revibe and Payflex

I purchased a device from Revibe on 26 May through Payflex, with an estimated delivery date of 2 June. The shipment has been delayed because DHL requires documents from the merchant, but despite several attempts to get assistance, Payflex and Revibe have been completely unreachable.

As the payment provider, I expected Payflex to help resolve the issue or at least provide feedback on my refund request. Instead, I've been left waiting with no updates, no support, and no way to get answers. Revibe has also been difficult to reach.

At this point, I just want a refund. I'm exhausted from calling and following up with no response from either party, especially Payflex.