Non Delivered - Query 311834

Query :311834 Order number:*** Nakro Case ***. NON DELIVERED I made purchase with Makro Wonderboom, but the goods were never delivered. The delivery status indicates 'Delivered Successfully,, however i did not receive anything. please advise on the steps ro pause further installation and a refund. Someone respond please, I have tried to reach out on support @payflex.co.za. please freeza installments